Your personal response and resolution assistant
Freddy AI Copilot gives your team everything they need to resolve faster and better—real-time sentiment, context from similar tickets, live translations, and more.
PLÉBISCITÉ PAR PLUS DE 20 000 ENTREPRISES DANS LE MONDE
AI assistance that boosts agent productivity
AI Copilot provides context, content, and conversational cues so every human agent can respond with clarity and speed, boosting productivity and CSAT.
Write with AI-powered precision
Draft clear, on-brand replies instantly using ticket details and conversations so agents never have to start from scratch. Fine-tune your response to match your tone.
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Translate conversations in real time
Break language barriers with a translation assistant always by your side—making every agent multilingual to serve your global customer base. With live translation across 60+ languages, speak to customers anywhere in their voice.
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Summarize long threads in seconds
Catch up on conversations in seconds with smart, contextual summaries. Respond with confidence without delays on escalations and hand-offs.
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Resolve faster with AI by your side
Have access to similar, historical tickets, existing knowledge base articles, and get new articles generated as you respond to a conversation. Use all of this context and assistance to minimize manual effort, improve consistency, and accelerate resolution times.
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Prioritize based on customer sentiment
Sentiment intelligence detects frustration, urgency, or confusion in real time and tags queries as positive, neutral, or negative so agents can respond with empathy and avoid escalations.
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What our customers are saying
"Nous utilisons systématiquement Freddy pour reformuler nos conversations. Freddy AI Copilot est un allié précieux. Il nous permet d’améliorer considérablement nos interactions quotidiennes courantes. Nous avons même mis à jour certaines des réponses standard habituellement employées en suivant les suggestions de Freddy."
Angela Thomas
"Nous devons beaucoup à l’IA, puisqu’elle a été synonyme de gain de temps et d’allégement de la charge de travail. Les résumés du bot et du chat permettent à nos agents de gagner un temps considérable tout en gérant des conversations et des problèmes difficiles. De son côté, le coach qualité nous aide à formuler les réponses les plus efficaces possibles."
Michael Hobba
