For your customers
For your employees
Leverage an end-to-end, AI powered enterprise platform to unify customer experiences
By Use Case
Make it easy for your agents to provide exceptional
voice service with an intuitive, all-in-one contact
Freshdesk Contact Center (formerly Freshcaller) is a minimum-fuss, maximum-delight voice platform that’s right-sized for your business.
From set up, to daily operations, and scaling up, achieve everything in a few intuitive clicks.
Delight your customers with fast answers by using advanced voice AI capabilities.
Get a complete view of your contact center performance and optimize operations easily.
Have personalized voice interactions through high-quality and secure calls.
INTUITIVE AND SCALABLE
Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from 90+ countries.
Empower remote support and sales teams to collaborate in real-time and resolve complex issues. Virtual leaders can monitor call volumes and service level attainment while keeping track of important conversations.
Learn everything that happened in a call by using call recordings, post-call transcripts, and call-lifecycle information. Monitor agent performance and keep a pulse on your customer satisfaction with live dashboards.
SMART CONTACT CENTER
Lighten your agents' workload by using AI-powered voice bots that answer repetitive queries. Reduce wait times and offer reliable solutions with voice bots and speech-enabled IVR. Empower your agents to do their best work.
Freshdesk Contact Center is a part of the Freshdesk Omnichannel - a leader in effortless conversations. Make calls within Freshdesk and convert a call to a ticket with a single click. Continue the conversation across any channel, with every customer.
Quickly innovate to meet your expanding customer support needs with Neo - the open and flexible Enterprise platform providing rich APIs for custom integration, automated workflows, smart analytics, and ecosystem partner solutions.
Instantly connect customer support across your business with over 1,000 pre-delivered integrations for the Marketplace apps that you use today
G2 Small Business Leader Fall 2020
Finances Online Expert's Choice award 2020
Capterra Top 20 for 2020
SoftwareWorld Top-Rated Call Center Software
“The integration across several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and playback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.”
“Earlier we were using deskphones to make and receive calls, our helpdesk was not integrated with our phone systems. Our agents and reps had to run to their desks if they received a call. Freshdesk Contact Center has made things convenient for us, now we can receive and make calls from our browser — no hardware, no hassle.”
“Freshdesk Contact Center (formerly Freshcaller) is a great way to record customer conversations and note down customer data and personal notes. It’s easy to take notes in Freshdesk Contact Center and all agents can view them before they make a call. Plus, we can set up multiple lines so that multiple agents can answer queries simultaneously.”
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