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Products
Growth Launch AI-powered customer service across channels | Pro Scale AI-powered service across your businessMost Popular | Enterprise Run enterprise-grade, AI-powered customer service | |
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Omnichannel Help Desk | |||
Freshdesk Command Center | |||
Ticketing | |||
Customer portal and knowledge base | |||
Threads and tasks | |||
Collaborators | 5,000 collaborators included | 5,000 collaborators included | |
Multilingual Help Desk | |||
Ticket templates | |||
Assignment - Intelliassign, round robin, and load balanced | |||
Bring your own channel (BYOC) | |||
Bring your own telephony (BYOT) | |||
Skill-based ticket assignment | |||
Freddy AI Agent | |||
AI Agent Studio* | |||
Conversational AI Agent* | |||
Vertical AI Agent* | |||
Agentic Workflows* | |||
Improve performance* | |||
Email AI Agent* | |||
* First 500 sessions included. $49 per 100 sessions | |||
Freddy AI Copilot | |||
Freddy AI Insights | |||
Analytics | |||
Self Service | |||
Administration and Security | |||
Extend the power of your service suite | |||
View all features | |||
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