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We adopted Freshworks Freddy AI for a highly automated and personalized customer experience. We have been using it for a year and can confidently say that we have accomplished most of what we had in mind.
Vishal GuptaCEO, PhonePe Insurance, PhonePe
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You can have great agents that care about the customer, but if they don’t have the tools to successfully service that customer, it’s hard to deliver that high level of personalization.
Pradeep SinghVP of Enterprise Technology
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