Freshdesk Essentials
New to Freshdesk? In just 45 minutes, our product experts will guide you through everything you need to deliver exceptional customer service—from setting up your helpdesk to automating workflows and exploring powerful AI capabilities.
Date and Time: Monthly, with sessions available in multiple time zones Venue: Virtual
PS: Get an exclusive setup checklist + live Q&A with our product experts
Freshdesk Essentials: Automation, Views & Collaboration
Ideal for: Users who’ve completed the basics and want to simplify everyday support
You’ll learn how to:
Set up your support channels and self-service tools
Streamline agent workflows for faster resolutions
Automate repetitive tasks and boost productivity with AI
Ready to level up?
If you're ready for more advanced capabilities — like CSAT tracking, AI capabilities, advanced analytics, custom reporting, and more- check out our Freshdesk Advanced session.