Manage workplace requests and maintenance with clarity
Track maintenance, space planning, and employee requests in one place. Automate recurring tasks and deliver a connected workplace experience.
Deliver better employee experiences with connected facilities services
Centralize service requests, maintenance schedules, and vendor tasks in a unified platform. Leverage intelligent automation to route issues, manage SLAs, and ensure a safe, efficient, and compliant workspace.
From Email Chaos to Organized Workplace RequestsGive employees a single place to submit moves, repairs, seating and access requests. Auto-categorize by site, capture location details, and route to the right technician with SLAs and priority.
From Reactive to Predictive OperationsSchedule preventive maintenance, auto-assign tasks, and trigger approvals for equipment requests using intuitive workflows.
From Silos to Connected Workplace SystemsFreshservice connects with calendar systems, Teams, Slack, and building management tools to deliver seamless employee experiences.
Why Freshservice for Facilities Teams stands apart
Manage facility requests, assets, and maintenance in one place. Improve uptime, compliance, and employee satisfaction with proactive service management.
Join the 20,000+ companies unifying service delivery across teams
View all customer stories
Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.
Pradeep Singh
It has helped us to improve turnaround time and user experience in handling service tickets. Freshservice implementation was faster when compared with other competitive tools in this category.
Balaji Veeraragavan K
They understood our challenges and made customizations to suit our needs directly. Freshworks regularly checks in and gives us everything we need for success.
Anantha Ganga
Resources
Freshservice ITSM Benchmark Report
Freshservice ITSM Benchmark Report
Compare KPIs with global IT teams, uncover trends, and get practical tips to improve performance.
AI + ITSM: Making IT work smarter, not harder
AI + ITSM: Making IT work smarter, not harder
Discover how AI is helping IT teams do more than just ‘keep the lights on’—it’s powering experiences that help drive strategic value.
Gartner® Insights on Modern ITSM
Gartner® Insights on Modern ITSM
See why Gartner® recognizes Freshservice as a leader in AI-driven ITSM solutions.
IT priorities that define 2026
IT priorities that define 2026
Five priorities to scale employee productivity, autonomy, and resilience in an AI-first world.