Manage workplace requests and maintenance with clarity

Track maintenance, space planning, and employee requests in one place. Automate recurring tasks and deliver a connected workplace experience.

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Deliver better employee experiences with connected facilities services

Centralize service requests, maintenance schedules, and vendor tasks in a unified platform. Leverage intelligent automation to route issues, manage SLAs, and ensure a safe, efficient, and compliant workspace.

Centralize facilities requests in one portal

From Email Chaos to Organized Workplace RequestsGive employees a single place to submit moves, repairs, seating and access requests. Auto-categorize by site, capture location details, and route to the right technician with SLAs and priority.

Automate recurring maintenance and approvals

From Reactive to Predictive OperationsSchedule preventive maintenance, auto-assign tasks, and trigger approvals for equipment requests using intuitive workflows.

Integrate with your workplace and collaboration tools

From Silos to Connected Workplace SystemsFreshservice connects with calendar systems, Teams, Slack, and building management tools to deliver seamless employee experiences.

Why Freshservice for Facilities Teams stands apart

Manage facility requests, assets, and maintenance in one place. Improve uptime, compliance, and employee satisfaction with proactive service management.

Service Catalog

Structured portal for workspace requests and repairs.

Workflow Automations

Auto-assign maintenance tasks and trigger reminders.

Analytics & Reporting

Track request volumes, resolution times, and SLA compliance.

Workspaces

Manage multiple sites or locations separately while maintaining oversight.

Integrations

Connect with BMS tools, Slack, and Outlook for request visibility.

Join the 20,000+ companies unifying service delivery across teams

View all customer stories

Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.

Pradeep SinghVP of Infrastructure and Operations, Databricks

It has helped us to improve turnaround time and user experience in handling service tickets. Freshservice implementation was faster when compared with other competitive tools in this category.

Balaji Veeraragavan KHead IT and Security, Sonatasoftware Logo

They understood our challenges and made customizations to suit our needs directly. Freshworks regularly checks in and gives us everything we need for success.

Anantha GangaChief Information Officer, Coherent

Resources

Freshservice ITSM Benchmark Report

Freshservice ITSM Benchmark Report

Compare KPIs with global IT teams, uncover trends, and get practical tips to improve performance.

AI + ITSM: Making IT work smarter, not harder

Your comprehensive guide to making IT work smarter, not harder

AI + ITSM: Making IT work smarter, not harder

Discover how AI is helping IT teams do more than just ‘keep the lights on’—it’s powering experiences that help drive strategic value.

Gartner® Insights on Modern ITSM

Freshdesk resource Gartner® Magic Quadrant for AI in ITSM

Gartner® Insights on Modern ITSM

See why Gartner® recognizes Freshservice as a leader in AI-driven ITSM solutions.

IT priorities that define 2026

Five priorities to scale employee productivity, autonomy, and resilience in an AI-first world.

Unify service delivery across every business team

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