Protect budgets. Improve service delivery. Minimize platform overhead.

Freshservice vs ServiceNow for Higher Education

Universities choose Freshservice to strengthen operational control and scale campus-wide service delivery without increasing administrative overhead.

Start for freeBook a demo

Modernizing and scaling campus IT Services

After years on earlier ITSM tools and five years on ServiceNow, Eastern Washington University looked to modernize campus IT,  improving adoption and scaling services across departments.

Weekend cutover

Rapid go-live

Weekend migration. Monday go-live, with workflows layered in after launch.
50K+ requesters

Campus-wide adoption

User adoption improved significantly, driving broad usage across the university.
14+ departments

Expanded beyond IT

Registrar, HR, Financial Aid, Institutional Research, and other teams adopted a shared service model.

Why education institutions choose Freshservice

University IT teams support students, faculty, staff, and distributed campuses often with limited internal resources. Freshservice brings service management, asset, operations, and automation together in one platform, strengthening visibility and enabling campus-wide service delivery without increasing administrative overhead.

See how Kent State University maintains mid-90s CSAT and implements new features in just five minutes.

Uncomplicated operations for lean manufacturing IT teams

Testimonial background

We extensively use rules & workflow automation, those have been great. I think that differentiates Freshservice and makes it easy for us to respond and implement things quickly versus when we were attempting to use ServiceNow.

Brad ChristCIO and Associate Vice President for IT
Read the story
Eastern Washington University logo

FAQs

Have you helped universities migrate from ServiceNow before?
Absolutely. Many education institutions have transitioned from ServiceNow and other legacy platforms. We provide structured onboarding, guided implementation, and a proven migration framework to help you move quickly with minimal campus disruption and clear timelines. Universities like Eastern Washington University successfully migrated active tickets and historical data and were live within days, not months.
Can Freshservice support teams beyond central IT?
Yes. Universities often start with IT and expand into HR, Registrar, Financial Aid, Institutional Research, Facilities, and more. Workspaces allow each department to manage its own workflows and communications while operating on a shared, governed platform creating a unified campus service model without increasing administrative complexity.
Is Freshservice proven for higher education environments?
Yes. Freshservice supports many educational institutions globally from regional colleges to large public universities. With built-in ITSM, ITAM, AI, and automation capabilities, it helps campuses improve SLA performance, increase self-service adoption, and reduce operational overhead without requiring a large platform team to maintain it.