Streamline employee transitions with AI
Manage onboarding, offboarding, promotions, relocations, and more with ease. No bottlenecks, no manual follow-ups, no delays.
Simplify every employee transition and cross-team workflow
Design end-to-end journeys that deliver consistent experiences, eliminate manual handoffs, and keep every team from HR to IT and beyond aligned.
Shape workflows around your unique playbook
Define every phase and activity to mirror your policies. Use triggers and conditions to create variants for regions, roles, or business units.
Keep departments and stakeholders perfectly aligned
Centralize collaboration across departments. Assign role-based tasks automatically with clear ownership, due dates, and real-time tracking.
Journeys built for everyone
Complex journeys, designed in a few clicks
Drag, drop, and deploy with ready-made templates, or build from scratch. Map tasks, automate hand-offs, and fine-tune every workflow.
Real results powered by Journeys
The Journeys capability offers a significant upgrade to Freshservice’s existing onboarding capabilities. It gives our admins the flexibility to configure tailored workflows for different types of hires with ease. It also empowers our HR team to track the status of every task, ensuring nothing falls through the cracks.
Frequently asked questions
When and to whom will Journeys be available?
Journeys will be available starting 30th June 2025 for all new Freshservice customers on Pro and Enterprise plans, where the account was created on or after that date. For existing customers (Sign-up date before 30th June 2025), Journeys will be rolled out around September 2025.
What kind of processes can be automated using Journeys?
Journeys is purpose-built to streamline and automate complex workflows—from key employee transitions such as onboarding, offboarding, promotions, and relocations to broader cross-functional processes involving IT, HR, Finance, Facilities, Legal, and other departments.
Who can access Journeys?
Journeys is designed for cross-functional collaboration, enabling teams such as IT, HR, Finance, Facilities, and Legal to coordinate and automate business processes seamlessly. Depending on your organizational setup, Journeys can be configured and managed by IT or directly by the relevant business teams.
Can business (non-IT) teams create and manage Journeys?
Yes. Journeys provides a no-code, user-friendly interface that empowers business teams—such as HR or Finance—to independently design, manage, and update workflows without relying on IT support.
Does Journeys offer flexibility to tailor workflows to my organization’s needs?
Absolutely. Journeys offers a flexible, drag-and-drop canvas to design multi-stage, cross-functional workflows that align with your organization’s unique processes. You can also create multiple journey variants for different employee cohorts based on region, role, or other criteria.
Can I track the status of an employee's specific Journey?
Yes. You can monitor the real-time progress of each journey, identify bottlenecks, and ensure that all required tasks are completed before the process concludes.
Do I need to build a new journey from scratch for every transition?
No. You can use pre-built templates for common transitions like onboarding or offboarding. These templates serve as a starting point and can be customized to reflect your organization's specific processes.
Which pricing plans include Journeys?
Journeys is available on the Pro and Enterprise plans of Freshservice.
Transform the way your teams work
14-day free trial. No credit card required. No strings attached.