Freshservice for
Starter
Best suited for teams looking for:
Incident management
Knowledge management
Task management
Support portal
Growth
Everything in Starter plus:
Service catalog
SLA management
On-call management
Cloud management
Pro
Everything in Growth plus:
Problem management
Change management
Major incident management
Workload management
Release management
Employee journeys
AI Add-ons
Freddy AI Copilot $29/agent/month
EnterpriseFreddy AI included
Everything in Pro plus:
Sandbox
Audit logs
Freddy AI Agent (Classic)
Freddy AI Insights
AI Add-ons:
Freddy AI Copilot $29/agent/month
Trusted by 74,000+ Businesses Worldwide
Compare features
Make support available in employees' channels of choice
Streamline ticket creation, updates, and related actions with the foundational bot on MS Teams and Slack
Provide a single, unified solution for employees to access support
Restore a service to normal as quickly as possible with complete records
Maintain a repository of help articles to common, recurring employee issues and deflect tickets
Create and assign tasks for tickets, problems, changes or releases to ensure accountability and improve collaboration
Offer agent access on a need basis to efficiently manage work
Collect user feedback to improve customer satisfaction ratings
Enforce multiple SLA policies for tickets based on departments or groups
Make requesting for services easier by setting up a shopping like catalog experience
Create multiple support portals for different clients and manage all client tickets from a single solution using the MSP mode
Identify problems quickly and prevent disruptions in services through effective problem management
Plan and manage changes with Change Advisory Board (CAB), change calendars and proactively assess business impact
Auto-assign tickets to the right agents based on their availability and workload.
Plan releases by documenting the build and test plans from beginning to end
Optimize team workload and get quick insights on agents' workload to efficiently allocate and manage work
Measure user experience in real time before CSAT drops with a unified reliability, quality, and effort score
Create an out-of-the-box environment to test out configurations selectively before syncing them to your Freshservice account
Keep track of all the changes that take place under the Admin section of your service desk
AI agents that resolve end-to-end queries on chat and messaging apps in 40+ languages
Bring Freddy AI to where your teams already work across Microsoft Teams, Slack, your service portal, for seamless support anywhere.
Break down knowledge silos with AI-powered search across your service data and enterprise sources like SharePoint, Confluence, and Google Drive to find the right information instantly.
Craft high-quality, multilingual replies in seconds with AI that suggests responses, refines tone, and helps agents communicate clearly across channels
Save time and improve clarity with AI that automatically generates ticket summaries, resolution notes, and incident reports—capturing the essence of every interaction in seconds
Accelerate problem-solving with AI that identifies similar tickets and related changes — helping agents resolve issues quickly and accurately using proven solutions
Enrich every ticket with AI-powered field suggestions and real-time translations, helping agents work smarter and resolve issues faster across languages
Streamline knowledge management with AI that drafts help articles and surfaces the most relevant content in context — turning every interaction into a smarter knowledge opportunity
Accelerate resolution with AI that surfaces root cause analysis and next steps directly within the ticket, helping agents move from understanding to action instantly.
$29 /agent/month billed annually
Surface insights, uncover patterns, and proactively diagnose issues and their root causes — so teams can act faster and make smarter decisions, every time
Deliver custom insights that are contextual and actionable—empowering every team and role to achieve their organization’s unique goals
Get a unified, AI-powered view of service performance with summaries, trends, and root cause insights, so leaders can quickly understand what’s changing and where to act.
Generate charts and trends instantly with simple text commands, and build comprehensive dashboards effortlessly.
Service Limits Policy applies. View limits and details.
Includes the ITAM Growth package and 100 ITAM Growth Asset Units. Additional Asset Units or upgraded functionality may be purchased for additional cost. See IT Asset Management plans here.
Includes the ITAM Growth package and 100 ITAM Growth Asset Units. Additional Asset Units or upgraded functionality may be purchased for additional cost. See IT Asset Management plans here.
Includes the ITAM Growth package and 100 ITAM Growth Asset Units. Additional Asset Units or upgraded functionality may be purchased for additional cost. See IT Asset Management plans here.
Supported as part of ITAM Growth. Explore other IT Asset Management plans here.
Ensure 24*7 agent coverage by automating escalation across time zones & geographies on modern notification channels
Automate, simplify, and streamline cloud operations with built-in integrations from providers like AWS, Azure, VMware, and GCP
Pipe in alerts from monitoring tools on a single pane of glass, minimize noise, and automate conditional actions
Define and track business & technical services, map interdependencies, and gauge incident impact at a glance
Nurture trust by proactively updating end-users about service degradation, outages, & scheduled maintenance
Minimize the business impact of major incidents by driving an immediate response without any tool switching
Pay lesser for non-IT teams like HR, Facilities, Finance, Legal and more
$49/agent/month
$49/agent/month
Provide controlled administrative autonomy and data privacy to different departments
Simplify employee departures with pre-configured workflows that automate cross-functional task delegation, asset and software de-provisioning, and more
Automate document generation and e-signing with customizable, pre-loaded templates, empowering employees to resolve their document needs instantly
Streamline critical employee transitions such as onboarding, offboarding, relocations, transfers along with other cross-functional workflows
Send documents for e-signature by adding signature placeholders to templates. No prior e-sign provider contract needed; this works out-of-the-box
$90/pack/account, with 30 signature credits per pack
$90/pack/account, with 30 signature credits per pack
Get a complete overview of your service desk performance and drill deeper with filtered views
Create custom reports for all service desk scenarios, use advanced filters, group data based on your attributes of choice, and schedule reports
Track key metric improvements with AI Copilot
Analyze and report on AI agent's deflection and usage metrics
$29 /agent/month billed annually
Automate processes – including multi-approval workflows – with a simple drag-and-drop interface. Use Workflow Execution Logs to monitor automations
Respond faster to tickets with a collection of pre-written responses
Organize tickets with tags for efficient tracking
Gamify the service desk and boost agent engagement
Distibute tickets evenly to balance workload among agents
Schedule tickets automatically for recurring tasks
Automate manual, error-prone tasks spread across disparate tools by seamlessly integrating with third-party apps, creating a unified and comprehensive automation engine across the organization
Invoke actions to 3rd party apps using available orchestration transactions
1000 transactions/account/month
2000 transactions/account/month
5000 transactions/account/month
20000 transactions/account/month
Invoke actions to 3rd party apps using available orchestration transaction packs
$250/pack for 1000 transactions. Valid until the end of the billing cycle.
$250/pack for 1000 transactions. Valid until the end of the billing cycle.
$250/pack for 1000 transactions. Valid until the end of the billing cycle.
$250/pack for 1000 transactions. Valid until the end of the billing cycle.
Create no-code dynamic ticket forms to perform specific actions based on conditions
Track the amount of time spent by an agent on service desk tasks
Define priority based on the impact and urgency associated with an incident
Prevent duplicate efforts with live alerts for increased efficieny
Create exclusive dashboards with a customized view of KPIs and metrics to streamline your team's goals
Enhance the durability of your workflows by referencing information from a single source of truth
Simplify data synchronization and workflows with external applications using pre-built connectors
Includes one-time free credit of 500 tasks, with additional packs at $80 per 5000 tasks. Valid until the end of the billing cycle.
Includes one-time free credit of 500 tasks, with additional packs at $80 per 5000 tasks. Valid until the end of the billing cycle.
Choose the location of the data centre where you would prefer your data to be hosted
Be informed of our robust data security and privacy practices that are integral to our product engineering and service delivery principles
Allow users to access Freshservice via any internal directory like Facebook, X, Google
Enhance security by monitoring logins to your portal
Create localized versions of the support portal to cater to users across various regions
Make a support portal under your domain available to users and agents
Use your mail servers to manage incoming and outgoing email tickets
Grant agent responsibilities as per roles. Add observers to oversee designated team tickets and restrict agent action is specific groups
Design your support portal according to your brand guidelines and make it part of your organization's domain
Set up business hours to cater to various remote service desk teams to define SLAs and manage expectations
Monitor and restrict who logs into the portal via IP addresses for better security
Extend functionalities in your service management platform with integrations in the Marketplace
Access the service desk anywhere anytime with the Freshservice mobile for Android
Access the service desk anywhere anytime with the Freshservice mobile for iOS.
Perform 'RESTful' operations such as reading, modifying, adding or deleting data from your service desk, along with cross-origin resource sharing.
100 API calls/minute
200 API calls/minute
400 API calls/minute
500 API calls/minute
Create synergy between customer experience and employee experience with a seamless integration.
Connect Freshservice and external AI systems to securely exchange context and execute actions.
1,200 actions/year. Additional actions available at $15/pack for 1,000 actions.
6,000 actions/year. Additional actions available at $15/pack for 1,000 actions.
12,000 actions/year. Additional actions available at $15/pack for 1,000 actions.
Exercise flexibility to run projects as needed—manage all complexities, plan and track IT initiatives well or roll out projects faster.
Create new projects with readily available templates. Clone projects to reuse tasks and workflows.
Enable transparency across your team project vision, plans and progress with modern views like gantt, roadmap, task list and group view.
Visualize progress on intuitive kanban boards and track progress as tasks move from to-do to done.
Log time spent on project tasks to give managers visibility into the effort made on each task.
Ensure all internal systems work well after a new build or change is rolled out.
Keep track or test cases and test results. Triage bugs and ship quality software on time.
Predict delays in tasks and manage timely project delivery.
Get an overview of cross-team project. Build customized reporting dashboards with minimal effort.
View important sprint metrics like velocity and predictability.
Create your own task types in addition to default types like epics, user stories, tasks, feature requests or bug fixes. Define appropriate task statuses and create custom fields within tasks.
Create custom workflows and transition rules to design a task's journey accurately from open to close.
Manage privacy access to projects for all users, seamlessly collaborate by tagging, commenting and also by including non IT stakeholders.
$15/user/month
$15/user/month
Learn how to make the best use of Freshservice with an exhaustive repository of solution articles.
Join the conversation and get insights from fellow users.
Get your queries addressed with round-the-clock assistance via email.
Engage in real-time conversations via our live chat channel to sort out issues.
Make support available in employees' channels of choice
Streamline ticket creation, updates, and related actions with the foundational bot on MS Teams and Slack
Provide a single, unified solution for employees to access support
Restore a service to normal as quickly as possible with complete records
Maintain a repository of help articles to common, recurring employee issues and deflect tickets
Create and assign tasks for tickets, problems, changes or releases to ensure accountability and improve collaboration
Offer agent access on a need basis to efficiently manage work
Collect user feedback to improve customer satisfaction ratings
Enforce multiple SLA policies for tickets based on departments or groups
Make requesting for services easier by setting up a shopping like catalog experience
Create multiple support portals for different clients and manage all client tickets from a single solution using the MSP mode
Identify problems quickly and prevent disruptions in services through effective problem management
Plan and manage changes with Change Advisory Board (CAB), change calendars and proactively assess business impact
Auto-assign tickets to the right agents based on their availability and workload.
Plan releases by documenting the build and test plans from beginning to end
Optimize team workload and get quick insights on agents' workload to efficiently allocate and manage work
Measure user experience in real time before CSAT drops with a unified reliability, quality, and effort score
Create an out-of-the-box environment to test out configurations selectively before syncing them to your Freshservice account
Keep track of all the changes that take place under the Admin section of your service desk
AI agents that resolve end-to-end queries on chat and messaging apps in 40+ languages
Bring Freddy AI to where your teams already work across Microsoft Teams, Slack, your service portal, for seamless support anywhere.
Break down knowledge silos with AI-powered search across your service data and enterprise sources like SharePoint, Confluence, and Google Drive to find the right information instantly.
Craft high-quality, multilingual replies in seconds with AI that suggests responses, refines tone, and helps agents communicate clearly across channels
Save time and improve clarity with AI that automatically generates ticket summaries, resolution notes, and incident reports—capturing the essence of every interaction in seconds
Accelerate problem-solving with AI that identifies similar tickets and related changes — helping agents resolve issues quickly and accurately using proven solutions
Enrich every ticket with AI-powered field suggestions and real-time translations, helping agents work smarter and resolve issues faster across languages
Streamline knowledge management with AI that drafts help articles and surfaces the most relevant content in context — turning every interaction into a smarter knowledge opportunity
Accelerate resolution with AI that surfaces root cause analysis and next steps directly within the ticket, helping agents move from understanding to action instantly.
$29 /agent/month billed annually
Surface insights, uncover patterns, and proactively diagnose issues and their root causes — so teams can act faster and make smarter decisions, every time
Deliver custom insights that are contextual and actionable—empowering every team and role to achieve their organization’s unique goals
Get a unified, AI-powered view of service performance with summaries, trends, and root cause insights, so leaders can quickly understand what’s changing and where to act.
Generate charts and trends instantly with simple text commands, and build comprehensive dashboards effortlessly.
Service Limits Policy applies. View limits and details.
Includes the ITAM Growth package and 100 ITAM Growth Asset Units. Additional Asset Units or upgraded functionality may be purchased for additional cost. See IT Asset Management plans here.
Includes the ITAM Growth package and 100 ITAM Growth Asset Units. Additional Asset Units or upgraded functionality may be purchased for additional cost. See IT Asset Management plans here.
Includes the ITAM Growth package and 100 ITAM Growth Asset Units. Additional Asset Units or upgraded functionality may be purchased for additional cost. See IT Asset Management plans here.
Supported as part of ITAM Growth. Explore other IT Asset Management plans here.
Ensure 24*7 agent coverage by automating escalation across time zones & geographies on modern notification channels
Automate, simplify, and streamline cloud operations with built-in integrations from providers like AWS, Azure, VMware, and GCP
Pipe in alerts from monitoring tools on a single pane of glass, minimize noise, and automate conditional actions
Define and track business & technical services, map interdependencies, and gauge incident impact at a glance
Nurture trust by proactively updating end-users about service degradation, outages, & scheduled maintenance
Minimize the business impact of major incidents by driving an immediate response without any tool switching
Pay lesser for non-IT teams like HR, Facilities, Finance, Legal and more
$49/agent/month
$49/agent/month
Provide controlled administrative autonomy and data privacy to different departments
Simplify employee departures with pre-configured workflows that automate cross-functional task delegation, asset and software de-provisioning, and more
Automate document generation and e-signing with customizable, pre-loaded templates, empowering employees to resolve their document needs instantly
Streamline critical employee transitions such as onboarding, offboarding, relocations, transfers along with other cross-functional workflows
Send documents for e-signature by adding signature placeholders to templates. No prior e-sign provider contract needed; this works out-of-the-box
$90/pack/account, with 30 signature credits per pack
$90/pack/account, with 30 signature credits per pack
Get a complete overview of your service desk performance and drill deeper with filtered views
Create custom reports for all service desk scenarios, use advanced filters, group data based on your attributes of choice, and schedule reports
Track key metric improvements with AI Copilot
Analyze and report on AI agent's deflection and usage metrics
$29 /agent/month billed annually
Automate processes – including multi-approval workflows – with a simple drag-and-drop interface. Use Workflow Execution Logs to monitor automations
Respond faster to tickets with a collection of pre-written responses
Organize tickets with tags for efficient tracking
Gamify the service desk and boost agent engagement
Distibute tickets evenly to balance workload among agents
Schedule tickets automatically for recurring tasks
Automate manual, error-prone tasks spread across disparate tools by seamlessly integrating with third-party apps, creating a unified and comprehensive automation engine across the organization
Invoke actions to 3rd party apps using available orchestration transactions
1000 transactions/account/month
2000 transactions/account/month
5000 transactions/account/month
20000 transactions/account/month
Invoke actions to 3rd party apps using available orchestration transaction packs
$250/pack for 1000 transactions. Valid until the end of the billing cycle.
$250/pack for 1000 transactions. Valid until the end of the billing cycle.
$250/pack for 1000 transactions. Valid until the end of the billing cycle.
$250/pack for 1000 transactions. Valid until the end of the billing cycle.
Create no-code dynamic ticket forms to perform specific actions based on conditions
Track the amount of time spent by an agent on service desk tasks
Define priority based on the impact and urgency associated with an incident
Prevent duplicate efforts with live alerts for increased efficieny
Create exclusive dashboards with a customized view of KPIs and metrics to streamline your team's goals
Enhance the durability of your workflows by referencing information from a single source of truth
Simplify data synchronization and workflows with external applications using pre-built connectors
Includes one-time free credit of 500 tasks, with additional packs at $80 per 5000 tasks. Valid until the end of the billing cycle.
Includes one-time free credit of 500 tasks, with additional packs at $80 per 5000 tasks. Valid until the end of the billing cycle.
Choose the location of the data centre where you would prefer your data to be hosted
Be informed of our robust data security and privacy practices that are integral to our product engineering and service delivery principles
Allow users to access Freshservice via any internal directory like Facebook, X, Google
Enhance security by monitoring logins to your portal
Create localized versions of the support portal to cater to users across various regions
Make a support portal under your domain available to users and agents
Use your mail servers to manage incoming and outgoing email tickets
Grant agent responsibilities as per roles. Add observers to oversee designated team tickets and restrict agent action is specific groups
Design your support portal according to your brand guidelines and make it part of your organization's domain
Set up business hours to cater to various remote service desk teams to define SLAs and manage expectations
Monitor and restrict who logs into the portal via IP addresses for better security
Extend functionalities in your service management platform with integrations in the Marketplace
Access the service desk anywhere anytime with the Freshservice mobile for Android
Access the service desk anywhere anytime with the Freshservice mobile for iOS.
Perform 'RESTful' operations such as reading, modifying, adding or deleting data from your service desk, along with cross-origin resource sharing.
100 API calls/minute
200 API calls/minute
400 API calls/minute
500 API calls/minute
Create synergy between customer experience and employee experience with a seamless integration.
Connect Freshservice and external AI systems to securely exchange context and execute actions.
1,200 actions/year. Additional actions available at $15/pack for 1,000 actions.
6,000 actions/year. Additional actions available at $15/pack for 1,000 actions.
12,000 actions/year. Additional actions available at $15/pack for 1,000 actions.
Exercise flexibility to run projects as needed—manage all complexities, plan and track IT initiatives well or roll out projects faster.
Create new projects with readily available templates. Clone projects to reuse tasks and workflows.
Enable transparency across your team project vision, plans and progress with modern views like gantt, roadmap, task list and group view.
Visualize progress on intuitive kanban boards and track progress as tasks move from to-do to done.
Log time spent on project tasks to give managers visibility into the effort made on each task.
Ensure all internal systems work well after a new build or change is rolled out.
Keep track or test cases and test results. Triage bugs and ship quality software on time.
Predict delays in tasks and manage timely project delivery.
Get an overview of cross-team project. Build customized reporting dashboards with minimal effort.
View important sprint metrics like velocity and predictability.
Create your own task types in addition to default types like epics, user stories, tasks, feature requests or bug fixes. Define appropriate task statuses and create custom fields within tasks.
Create custom workflows and transition rules to design a task's journey accurately from open to close.
Manage privacy access to projects for all users, seamlessly collaborate by tagging, commenting and also by including non IT stakeholders.
$15/user/month
$15/user/month
Learn how to make the best use of Freshservice with an exhaustive repository of solution articles.
Join the conversation and get insights from fellow users.
Get your queries addressed with round-the-clock assistance via email.
Engage in real-time conversations via our live chat channel to sort out issues.
Powering IT teams worldwide to do their best work
“Freshworks is super focused on delivering uncomplicated IT services into its organization. It has to be a frictionless exercise, and people need to enjoy consuming IT services.”
“We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network.”
“Expanding from ITSM to ESM with Freshservice was a strategic move that transformed support, offering a unified hub for all employee needs.”
“The help from the Freshservice implementation team, the success team, and our team's participation on learning and moving to a new platform helped us achieve this in a very short period of time.”
