Reporting & Analytics

Improve service performance with AI insights

Bring service metrics, experience signals, and AI-powered insights together so teams can act faster and reduce manual reporting effort.

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Ready-to-use insights without the setup and coding

Track service performance, understand employee experience, and see what’s driving outcomes with pre-configured, drag-and-drop reports and AI-powered insights.

Move beyond static reporting with AI-powered insights that surface trends, risks, and likely causes. Ask questions in plain English, explore data faster, and act with better context.

Find answers faster without digging through dashboards

Use AI to surface trends, explain what’s changing, and highlight where to act without manual analysis or report stitching.

Executive overview insights

Conversational insights

Predictive analytics and root cause

Get a clear executive view without chasing reports

Bring key metrics, trends, and emerging risks into one view. AI highlights what’s working, what needs attention, and where performance may be slipping, so leaders can stay informed without stitching together updates manually.

Stop building reports for every new question

Ask questions in plain English and get charts and answers quickly. Explore service data on the fly without creating new reports or relying on analysts for every follow-up.

Understand what’s causing issues before they escalate

Spot anomalies, identify likely causes, and focus on the factors driving delays, SLA risks, and service disruptions.

See where analytics drives better decisions

Explore powerful analytics capabilities built to help teams measure performance and move faster.

Freddy AI

Track AI adoption, usage, and service impact for Agent, Copilot, and AI-powered insights.

IT Operations Management

Monitor incident trends, resolution performance, and operational signals that need faster action.

Enterprise Service Management

Measure service performance across IT, HR, Finance, Facilities, and other business teams.

Self Service and Omnichannel

See how employees request help, where volume shifts, and which channels drive faster resolution.

Workflow Automation

Understand how automation affects throughput, manual effort, and service efficiency.

Service Experience

Go beyond SLA tracking with XLA-based measurement for reliability, quality, and requester effort.

Join 74,000+ companies uncomplicating their IT service & support

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We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.

Markus GaulkePlatform Manager

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Today, every asset is tracked in Freshservice, with asset management built into every service request. This visibility enables a centralized hierarchy to pinpoint asset failure impact and plan change rollouts.

Lyle SmithManager of IT and Support

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It used to take up to four hours to provision software. Now we're able to provision it within minutes.

Logan JacobsonManager of Technology Asset Management

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Advanced analytics capabilities provided leadership with unprecedented visibility into IT operations and asset management metrics that were previously invisible.

Deepak BhosaleAssociate Vice President of IT, Asian Paints

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