Freshservice ESM: Facilities Management for Efficient Facility Operations
Digitize employee service experiences, automate tasks, and ensure a fully functional, safe, and comfortable environment for employees to thrive
Freshworks named a Strong Performer in the
Forrester Wave Enterprise Service Management in Q4 2021
Drive a culture of self-service by deflecting basic employee queries with a 24/7 virtual agent that offers relevant knowledge articles on policies and processes. Equip employees with the right information and unburden your teams from low-value tasks.
Publish a catalog of workplace requests across services like maintenance, reservations, or travel bookings in a centralized support portal for easy access to raise requests. Auto-assign employee requests, provide AI-powered responses, and drive cases to resolution in no time.
Automate routine, manual tasks with a simple drag and drop workflow automator, speed up cross-functional approvals and create rules for escalations to prioritize high-impact events and reduce risks.
Measure service efficiency with advanced analytics and visual dashboards, track agent performance and employee satisfaction, and get valuable insights with real-time metrics to make informed decisions and drive continuous improvements.
Unify purchase orders, contracts, and asset management to ensure hassle-free operations. Get complete visibility into asset lifecycle, track asset usage, and schedule periodic reminders for repairs and maintenance.
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