Accelerate finance teams to offer frictionless services

“Today, as more departments like Finance and HR come onto Freshservice, usage rates are going up. The COVID-19 pandemic further accelerated the adoption of the solution as employees could no longer physically approach the IT department. Starting this year, there has been a 35% increase in the usage of the portal to raise requests. The IT team also conducts a routine CSAT survey and employees have consistently given them a rating of 95-99%.”

“We’ve had good feedback from different departments. Beyond the departments we added as part of the launch, Marketing and Sales are now coming to us to develop unique workflows, yielding stronger reporting and internal training through Freshservice. It’s allowed us to think outside the box.”