Turn IT from firefighting to faster, proactive service delivery
Bring IT service, assets, and operations on a unified platform powered by AI. Automate L1 support, spot service trends, and run IT with greater visibility and control.
Make AI your first line of support
Use AI across the service lifecycle, deflecting repeat demand, improving intake, guiding agents through resolution, capturing knowledge from every fix, and helping teams act earlier on emerging risks.
Capture requests where employees already seek help—Slack, MS Teams, or your portal, and let AI agents resolve them. AI makes answers easier to find and guides users to the right action, so routine requests are resolved before they reach your team.
Make AI operational across your service desk
Freddy AI supports employees, agents, and IT managers in the flow of work. Resolve routine issues earlier, reduce manual effort, and act on risks before they turn into SLA breaches or repeat incidents.
Resolve routine issues without raising a ticket
Freddy AI helps employees get faster answers inside Slack and MS Teams. Reduce wait times, support more languages, and improve self-service for routine IT needs.
Reduce triage work and speed up resolution
Freddy AI summarizes tickets, suggests the next step, and helps agents respond with the right context. Teams spend less time routing and re-reading, and more time resolving issues.
Spot risks early and prove AI impact
Freddy AI highlights repeat issues, SLA risks, and service trends before they escalate. Built-in dashboards show adoption, deflection, and time saved, while admins keep control over how AI is used.
Freshservice capabilities
A unified, AI-powered IT management platform built to reduce complexity, improve efficiency, and scale with your organization.
Freddy AI
Reduce repetitive work, assist agents in real time, and spot service risks earlier.
Incident Management
Route incidents faster, protect SLAs, and help agents resolve issues with the right context.
Knowledge Management
Improve self-service and give agents trusted answers with a centralized, AI-driven knowledge base.
Workflow Automation
Automate requests, approvals, and repetitive tasks so service delivery moves faster with less manual effort.
Enterprise Service Management
Give business teams structured service delivery with secure workspaces and shared workflows.
Integrated CMDB
Connect assets and service context in one place to improve incident and change decisions.
Join 74,000+ companies uncomplicating their IT service & support
View all customer stories
Freshservice has helped us cut IT costs by 60% annually while improving service quality and speed.
Freshservice is a real success story for us. It helps us delight users with a single, unified experience. The integration of different tools has streamlined our workflow and increased productivity.
We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.
AI + ITSM: Making IT work smarter, not harder
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Gartner® Insights on Modern ITSM
See why Gartner® recognizes Freshservice as a leader in AI-driven ITSM solutions.
Freshservice Benchmark Report 2025
Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.Get started with Freshservice
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