ESM in Action: Unlocking employee-first service across teams
Service management isn’t just for IT - it’s the engine that powers every team. Join us to see how Enterprise Service Management (ESM) breaks down silos, streamlines operations, and transforms the employee experience across HR, finance, facilities, and beyond.
Date: Wednesday, Sep 17, 2025 Slot 1: 10:00 a.m. PT | Slot 2: 10:00 a.m. BST Location: Virtual
From IT to HR to Finance: One service management approach
Enterprise Service Management (ESM) breaks the silos by extending service principles across the business. With a service-oriented mindset, organizations can streamline workflows, standardize processes, and foster collaboration that improves quality, cuts costs, and boosts productivity.
In this session, you’ll discover:
Why ESM is essential now: Understand the business case for moving beyond ITSM to organization-wide service delivery.
Key building blocks for success: Learn the must-have components—service catalogs, SLAs, automation, and self-service portals—that drive consistent, high-quality service.
Real-world use cases: See how organizations are applying ESM to HR, facilities, finance, and more to deliver faster, smarter, and more transparent services.
How to start your ESM journey: Get actionable steps to evaluate needs, secure stakeholder buy-in, and scale from one department to the entire enterprise.
