A Fresh Approach to IT Incident Management: Turning Incidents into Opportunities
Most IT teams treat incidents as crises to survive - but what if each disruption could make your systems stronger? Antifragile organisations don’t just recover - they evolve. Every outage becomes encoded intelligence, and each disruption strengthens immunity.
Join us for a Fresh Approach to IT incident management, where we’ll walk through a five-stage framework - Detect, Assess, Respond, Resolve, Learn - that turns firefighting into continuous improvement. Discover how teams are cutting MTTR by over 50%, resolving issues faster, and preventing repeat incidents, while creating space for innovation and proactive IT operations. Available on demand Duration: 55 minutes
Key Takeaways
Practical five-stage framework with tools, automation, and AI integration
Encoding incident intelligence to prevent recurrence
Metrics that matter: FCR, MTTD, MTTI, repeat incident rate, time-to-learn
Roadmap to turn operational fragility into a competitive advantage
