LIVE WEBINAR

Run Smarter Rotations: On-Call Scheduling & Escalations in Freshservice

Exclusively for Premium Support Webinar session exploring how mature IT teams design resilient on-call rotations, reduce alert fatigue, and ensure the right responders are engaged quickly using Freshservice.

Date & Time Options:

Slot 1: March 10, 2026 (Tuesday) 11:30 AM IST | 2:00 PM SGT | 6:00 PM AEDT

Slot 2: March 11, 2026 (Wednesday) 8:30 AM PDT | 11:30 AM ET | 3:30 PM GMT

Location: Virtual

Turning Incidents into Insight: Major Incident & PIR Excellence

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Why Attend?

This exclusive webinar, hosted by an Enterprise Technical Account Manager, will cover :

  • Why structured on-call matters — reducing MTTA and burnout

  • Designing effective rotation schedules (follow-the-sun, primary/secondary, overrides)

  • Setting up on-call in Freshservice — groups, schedules, and coverage rules

  • Escalation policies — time-based and conditional escalation paths

  • Integrating alerts (monitoring tools → incidents → responders)

  • Notification strategies — SMS, push, email, and noise reduction

  • Handling handoffs, shift changes, and incident ownership clarity

  • Reporting and metrics — measuring responsiveness and coverage gaps

  • Operational best practices from high-maturity teams

  • Live Q&A

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Presented By

Sanofar Jahaan

Sanofar Jahaan

Premium Support Manager, Freshworks

Frequently Asked Questions

Do I need to register for the webinar?

Yes, you’ll need to register to gain access to the webinar. Please fill in the registration form with your basic details to get started.

How will my information be used?

The information you provide upon registration will only be used to establish you as a participant and to send you the webinar invite. It will not be used for any other purposes.

Can I login from any device or browser?

Yes, our tool is compatible with any computer or mobile device and any browser. But make sure to login only with your registered business email.

Is the event free to attend?

Yes, this event is free to attend. We encourage you to register.

Will I receive the recording of the webinar?

All participants shall receive the webinar recording after the session.

Book Your Slot Today!

Exclusive for Premium Support customers - don’t miss out!