What's new in employee experience
Stay in the loop with our quarterly update - tailored for Freshservice customers who want to stay ahead of the curve on the latest features and enhancements focused on employee experience.
Date: April 21, 2026 Time: 9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Why attend
Uncomplicate IT with Freshservice: AI-Powered Innovation, Real-World Impact
Join us for an exclusive look at how Freshservice is simplifying IT with powerful, people-first AI. Discover the latest updates designed to streamline service operations and drive rapid impact including:
Powerful task governance with Business Rules
Intelligent, policy-driven ticket assignment
Unified task visibility and analytics across ITSM
Proactive IT operations with ControlUp integration
Expanded document workflows with native e-sign + management
See what’s next as we preview our product roadmap and show how upcoming innovations can help you deliver business value. Reserve your spot now to unlock fast ROI and deliver exceptional service - without the complexity.
Meet the speakers
Chad Haftorson
Senior Director, Product Management, Freshworks
Viswanatha Mehta
Senior Product Manager, Freshworks
Shekhar Teny
Product Marketing Manager, Freshworks
Trusted by 74,000+ Businesses Worldwide
Frequently asked questions
Who should attend the webinar?
This webinar is perfect for Freshservice customers - including IT professionals and decision-makers, who want to stay updated on upcoming features and learn how to enhance their service management environment.
What will be covered in the webinar?
We'll showcase the latest product updates, upcoming features, and AI innovations for the quarter.
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
When will the next webinar be scheduled?
Webinars are held quarterly. The next edition is tentatively planned for April, and the confirmed date will be updated on this page.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.