Elevate service delivery with autonomous, always-on assistance
Deliver fast, personalized support through collaboration channels, resolving employee issues anytime, anywhere—no waiting, no hassle.
TRUSTED BY 74,000+ BUSINESSES WORLDWIDE
The Impact
Improve self-service, bring down service costs
Freddy AI Agent drives autonomous front-line assistance and resolves requests from day one—boosting self-service, reducing costs, and freeing your team to focus on what matters most.
Skip implementation hassles to automate front-line assistance
Drive rapid impact with domain-aware Freddy AI Agent that integrates with your knowledge source. Minimal setup, fast to deploy.
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AI that listens, understands, and evolves its dialogue
Experience support that engages and adapts to each employee's needs—communicating in 40+ languages with expertise across IT, HR, and finance domains.
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Meet employees where they work
Enable Freddy AI Agent on Microsoft Teams, Slack, Microsoft Copilot 365, and your service portal. By intercepting queries before they reach your service desk, teams can focus on complex issues while employees get instant help.
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Automate front-line support with reliable, grounded assistance
Ensure data safety with strict account isolation while providing trustworthy support backed by reliable knowledge sources, complete with citations that validate every answer.
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AI that acts, impact you can measure
Natural dialogue, lightning resolutions
Engage in back-and-forth conversations to dig deeper and resolve complex issues — no forms required.
Why This Matters
1,200 Sessions per Year
Included with Freshservice Enterprise plan, each license provides 1,200 AI Agent sessions annually to power your autonomous support.
Boost Productivity
Keep employees productive by resolving issues instantly, minimizing downtime, and ensuring smooth IT operations across your organization.
Join 20,000+ companies unifying their IT service & operations
Discover how companies across industries are leveraging Freddy AI Agent to deliver exceptional employee experiences and drive operational efficiency.
"With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support."
Alexander Wünsch
"Simpler queries are answered through Freddy AI Agent instead of a human agent, thus saving their time. Trigger automation set in the background through Orchestration for service ticket fulfillment saves turnaround time for ticket resolution."
Siddhartha Deb
"Because of the Freddy AI virtual bot, we could deflect 65% of the tickets. Copilot is helping us be consistent and accurate with the resolution description. It saves 200 hours per month. Insight/analytics is helping to find the gaps and fix them so that Freddy can further improve."
Shalindra Singh
