Improve productivity, drive efficiency with Freddy AI
Streamline workflows, remove repetitive tasks, and standardize services with intelligent AI that boosts productivity and optimizes operations at scale.
TRUSTED BY 74,000+ BUSINESSES WORLDWIDE
The Impact
Elevate agent performance and satisfaction
Empower agents to handle more complex issues with confidence, reduce average handle time, and maintain high accuracy across all customer interactions through intelligent automation.
Raise the bar on service productivity
Reduce agent workload by automating tasks, ensuring faster resolutions, consistent support quality, and improved employee satisfaction.
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Free agents from routine work
Free agents from repetitive tasks with Freddy AI—speed up resolutions, maintain quality, and let agents focus on what truly matters.
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Accelerate resolutions with smarter, AI-driven processes
Create knowledge efficiently—save time, reduce effort, and deliver accurate, high-quality content for better service.
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Reduce investigation effort on every ticket
Copilot Resolution Insights helps agents understand issues and take the next step with confidence by surfacing insights from past tickets. (Available in Early Access Program)
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Boost agent efficiency with AI
Swift summaries for better resolutions
Tickets and chats from Slack and MS Teams are summarized by Freddy AI Copilot, resolution notes are generated, and post-incident reports created—giving agents up-to-the-minute context, saving time, and enabling faster, more informed resolutions.
Join 20,000+ companies unifying their IT service & operations
"With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support."
Alexander Wünsch
"Freshservice has been essential to our growth. Its automation and AI-powered features like the ticket suggester and Freddy AI Insights are enhancing our efficiency and enabling us to scale our IT support effectively."
Cory D
"Freddy’s quick insights help us pinpoint the information we need fast, especially when making decisions or analyzing patterns across cases."
Dan Hollands
