Accelerate decision-making with the power of AI Insights
Empower leaders with proactive, data-driven insights to make fast, informed decisions, stay agile, and drive smarter outcomes.Drive continuous operational excellence
Identify trends before they become problems, optimize resource allocation, and improve service quality with AI-powered insights that drive continuous improvement across your organization.
Get proactive service trends and outliers, make faster decisions, and keep operations smooth with Freddy AI — no endless reporting needed.
Proactive, data-driven decision making
Say goodbye to reporting delays and manual data collection with Freddy AI Insights. Stay proactive, make faster, data-driven decisions, and keep your service operations running at their best.
Proactive insights
Drive quick decisions without report tracking. Freddy AI monitors your service desk, delivering timely insights on key metrics — helping you stay informed to run a more efficient organisation.
Root cause analysis
Go beyond surface-level insights with Freddy AI's Root Cause Analysis. Uncover key drivers and take proactive actions to solve problems and improve outcomes.
Conversational Insights (available in early access soon)
Converse with Freddy AI for instant analytics—no complex queries or manual effort. Just ask to get trends and insights in seconds, providing faster issue discovery and a smoother reporting experience.
Manage your staffing and automation
Identify operational load to make staffing and automation decisions.
Join 75,000+ companies uncomplicating their IT service & support
View all customer stories
As an IT Manager, I’m always looking to reduce manual effort and access insights more quickly. Freddy Insights has made that possible — building analytics is now much simpler and more intuitive, cutting down hours of work to minutes.
Redefine your service experience with Freddy AI
14-day free trial. No credit card required. No strings attached.
Start free trial
Explore the platform hands-on for 14 days—no credit card required. No strings attached.
Contact sales
Connect with our product experts to get a tailored demo, pricing insights, and answers to your IT challenges.
Watch product tour
Watch a short 6 min tour of the product to understand how Freshservice streamlines IT operations with AI and automation.