Use of Cookies

This Cookie Statement explains how Freshworks and its group companies (collectively “Freshworks”, "we", "us", and "ours") use cookies and similar technologies to recognise you when you visit our Websites. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are Cookies?

Cookies are small pieces of information stored on your hard drive, not on the Freshworks Website. Cookies set by the website owner (in this case, Freshworks) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

Cookies served through our Websites

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit). Please use the “Opt-out” link if you do not want to be tracked by a provider.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

COOKIE PROVIDER
LIST OF COOKIES
Freshworks

Website analytics cookie for visitor information and source.

fw_fr

fw_flu

fw_vi

fw_sq

first_session

Google Tag Manager

Website analytics cookie for visitor information and source.

tvc_helpdeskName

io

SERVERID

Perfomance and Functionality Cookies

These cookies enhance our perfomance on our website.

COOKIE PROVIDER
LIST OF COOKIES
Wistia

__distillery

Analytics and Customization Cookies

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you.

COOKIE PROVIDER
LIST OF COOKIES
Zarget
OPT-OUT

zarget_user_id
Zarget_funnel_id
zaget_visitor_info
zarget_goal_info
zg_freshchat_session_id_upd_time
zg_freshchat_session_id
_zg{{id}}
Fm_sr_log_events
pageViewCookie

Google Analytics
OPT-OUT

_utma

_utmb

_utmc

_utmt

_utmz

_dc_gtm_UA-#

_uv_id

Bing Conversion
OPT-OUT

_uet_sid

_uetsid

Mixpanel
OPT-OUT

mp_{{id}}_mixpanel

Wistia

 

muxdata

wistia-http2-push-disabled

 

Sumo

__smToken

__smSmartbarShown

Double click Conversion

__ar_v4

Hot Jar

_hjIncludedInSample

Freshchat widget

 

pubsub_cookie

hop-{{webchat_token}}

{{webchat_token}}

{{webchat_token}}_{{siteId}}

Heap Analytics

_hp2_id_{{id}}

Slideshare

BCookie

Advertising Cookies

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

OPT-OUT OF ALL ADVERTISING COOKIES
You have successfully opted out

NOTE:

Clicking on “OPT-OUT OF ALL ADVERTISING COOKIES” will prevent the usage of cookies for future tracking of your activity by the tools mentioned below and will prevent retargeting you with ads. This is applicable only for the domain:

https://www.freshworks.com

However, this action will not erase tracked data which have been stored in 3rd-party cookies by these tools. Please ensure that you clear your browser of the cookies listed out below to remove tracking information completely. For more information on how to clear your browser of cookies, please visit How to clear browser cookies.

COOKIE PROVIDER
LIST OF COOKIES
Google Adwords

ads/ga-audiences

ads/user-lists/#

DoubleClick

IDE

Facebook

fr

tr

Rubicon Project

 

khaos

put_#

rpb

.rpx

Khaos

 

ScoreCard Research

UID

UIDR

Rlcdn Pixel

 

#.gif

ck1

 

Adroll

__adroll

Ads Native

_uuid

Outbrain

 

adrl

obuid

 

advertising.com

APID

IDSYNC

atdmt.com

ATN

Yahoo

B

Linkedin

 

bcookie

bscookie

Lidc

leo_auth_token

 

bidswitch.net

 

c

tuuid

 

casalmedia.com

CMDD

CMID

CMPRO

CMPS

CMRUM3

CMSC

CMST

rum

postrelease.com

has_data

status

suid/1011

openx.net

i

w/1.0/sd

Bing

MUID

MUIDB

pubmatic.com

PUBMDCID

PUGT

rlcdn.com

ck1

rtn1-z

stackadapt.com

sa-user-id

sa-user-id-v2

sharethrough.com

stx_user_id

sync/v1

taboola.net

t_gid

taboola_usg

3lift.com

tluid

visx.net

tuuid_last_update

UID{32}

ul_cb/sync

adsymptotic.com

U

zemanta.com

zuid

gumgum.com

usersync

Demandbase

Demandbase may collect, access and use data including IP address, browser type, browser language via cookies for targeting purposes. They may also collect, analyse, review and aggregate data in an aggregated and pseudonymized manner for the purposes of: (i) improving the Demandbase services and products and for Demandbase’s legitimate interests, such as market research and other compatible processing purposes; (ii) to prevent and/or address technical concerns related to their services; and (iii) to otherwise provide and optimize their services in accordance with their Privacy Policy. Demandbase tag shall include an API call and cookies, which may sync with third party cookies for Demandbase services.

You may opt-out of Demandbase cookies through the Digital Advertising
Alliance (DAA) WebChoices tool, available at: http://optout.aboutads.info/.

tuuid

iuuid