This Cookie Statement explains how Freshworks and its group companies (collectively “Freshworks”, "we", "us", and "ours") use cookies and similar technologies to recognise you when you visit our Websites. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Cookies are small pieces of information stored on your hard drive, not on the Freshworks Website. Cookies set by the website owner (in this case, Freshworks) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Website you visit). Please use the “Opt-out” link if you do not want to be tracked by a provider.
These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.
COOKIE PROVIDER |
LIST OF COOKIES |
|---|---|
FreshworksWebsite analytics cookie for visitor information and source. |
fw_fr fw_flu fw_vi fw_sq first_session |
Google Tag ManagerWebsite analytics cookie for visitor information and source. |
tvc_helpdeskName io SERVERID |
These cookies enhance our perfomance on our website.
COOKIE PROVIDER |
LIST OF COOKIES |
|---|---|
Wistia |
__distillery |
These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you.
COOKIE PROVIDER |
LIST OF COOKIES |
|---|---|
Zarget |
zarget_user_id |
Google Analytics |
_utma _utmb _utmc _utmt _utmz _dc_gtm_UA-# _uv_id |
Bing Conversion |
_uet_sid _uetsid |
Mixpanel |
mp_{{id}}_mixpanel |
Wistia |
muxdata wistia-http2-push-disabled |
Sumo |
__smToken __smSmartbarShown |
Double click Conversion |
__ar_v4 |
Hot Jar |
_hjIncludedInSample |
Freshchat widget |
pubsub_cookie hop-{{webchat_token}} {{webchat_token}} {{webchat_token}}_{{siteId}} |
Heap Analytics |
_hp2_id_{{id}} |
Slideshare |
BCookie |
These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
COOKIE PROVIDER |
LIST OF COOKIES |
|---|---|
Google Adwords |
ads/ga-audiences ads/user-lists/# |
DoubleClick |
IDE |
|
|
fr tr |
Rubicon Project |
khaos put_# rpb .rpx Khaos |
ScoreCard Research |
UID UIDR |
Rlcdn Pixel |
#.gif ck1 |
Adroll |
__adroll |
Ads Native |
_uuid |
Outbrain |
adrl obuid |
advertising.com |
APID IDSYNC |
atdmt.com |
ATN |
Yahoo |
B |
|
|
bcookie bscookie Lidc leo_auth_token |
bidswitch.net |
c tuuid |
casalmedia.com |
CMDD CMID CMPRO CMPS CMRUM3 CMSC CMST rum |
postrelease.com |
has_data status suid/1011 |
openx.net |
i w/1.0/sd |
Bing |
MUID MUIDB |
pubmatic.com |
PUBMDCID PUGT |
rlcdn.com |
ck1 rtn1-z |
stackadapt.com |
sa-user-id sa-user-id-v2 |
sharethrough.com |
stx_user_id sync/v1 |
taboola.net |
t_gid taboola_usg |
3lift.com |
tluid |
visx.net |
tuuid_last_update UID{32} ul_cb/sync |
adsymptotic.com |
U |
zemanta.com |
zuid |
gumgum.com |
usersync |
DemandbaseDemandbase may collect, access and use data including IP address, browser type, browser language via cookies for targeting purposes. They may also collect, analyse, review and aggregate data in an aggregated and pseudonymized manner for the purposes of: (i) improving the Demandbase services and products and for Demandbase’s legitimate interests, such as market research and other compatible processing purposes; (ii) to prevent and/or address technical concerns related to their services; and (iii) to otherwise provide and optimize their services in accordance with their Privacy Policy. Demandbase tag shall include an API call and cookies, which may sync with third party cookies for Demandbase services. You may opt-out of Demandbase cookies through the Digital Advertising |
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