Amazing Customer Stories University of Aberdeen

In this episode of Freshworks' Amazing Customer Stories, we learn how University of Aberdeen empowered 248 agents with the tools they needed to continue working from home effectively. Iain Cameron, User Services Manager, shares his tips on responding to external challenges, wow moments experienced by the IT team and the importance of moral and resetting team expectations.

The University of Aberdeen achieved 94.57% CSAT with Freshservice

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Featured products in this episode:

IT Service Management

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