Freshworks Customer Spotlight

Royal Unibrew were expanding majorly and needed a new IT System that supported the scale at which they were starting to operate. They use many automations and are now looking to expand IT usage to other teams as well. Learn how they automated complicated processes with ease.

BRZ creates software for construction industry. They have about 150 agents supporting external customers through Freshdesk and they also use Freshservice for their IT operations. Watch how they design workflows with less effort using these products!

Engel and Volkers's main focus is on efficincy and automation. See how Freshdesk's ticketing and analytics helps them grow their business.

Wikando has a mission to maximize NPO for social impact. They were building all their features themsleves until they realized they needed a solution that can enable them to scale - Freshworks. They needed smart automizations and have migrated all communications via Freshworks mail and phone. Watch…

Copastur sought a flexible tech solution for its corporate travel business, choosing Freshworks for adaptability and advanced technology to fit its unique structure.

Lalamove, Hong Kong's premier on-demand delivery platform, leverages Freshdesk and Freshsales for personalized service. Enhanced sales funnel visibility & management led to boosted conversions & customer engagement. Discover how Freshworks fuels business expansion.

TecAlliance is an international company working in the automobile market. Watch the video to learn how TecAlliance is able to deliver services at scale with Freshservice.

Fellowmind offers IT consulting and managed services in six different countries, with around 2,000 employees and 900 support agents. Freshservice helps them increase efficiency and unify services for their international clients.

Super Metrics have been using Freshdesk since 2016 and they've seen an impact with the product as it enables all customer interaction seamlessly and it offers the opportunity to create automation rules, skill sets and more. Some KPIs include reducing the number of customer contacts, and they have…

Checkout.com uses Freshservice to streamline how their users contact them for support. Watch to learn more.

UK travel management company Agiito (now Clarity) switched from legacy, separated telephony and email support, to using Freshdesk's unified multichannel capabilities. They've boosted efficiency and results with their hybrid, distributed workforce, using API's for customer satisfaction and other key…

HMD Global has successfully managed growth in contact center network, number of agents, and contact volumes, all with Freshdesk. See how they did it!

Oatly uses Freshservice for its IT department. Freshservice has helped Oatly to automate repetitive tasks, making work more efficient. Other KPIs that Oatly has achieved using Freshservice include fast resolution time, hitting SLAs and improved CSAT, and efficient incident resolution time. Watch…

Pacific Dental was drawn to the low-code approach in Freshservice, to handle thousands of instances for multiple departments, and 6,000+ monthly support tickets. They have had seamless experiences with 100% uptime, and more clarity with API's and business intelligence for service management leaders…

Evergreen Health supports over 1 million people in the community; Freshservice allowed them to automate the sorting of their ticketing into incident management, service management, and change on-call management. Because of this, they were able to dramatically lower their response time for on-call…

European staffing company Academic Work Group wanted needed automations, scalability and better employee experience for their IT operations for employees in six countries. With the automations and self-service functions in Freshservice, they improved first-response time, SLA percentage, and team…

Adlibris saw 100% first response rate with Freshdesk, quick implementation, analytics and reports were greatly beneficial and the multi cross channels had great ticket flow. They feel that the Freshdesk automations has played a key role in their business.

NBS uses Freshdesk for customer support and Freshchat along with chatbots. Watch the video to learn how they achieved a high CSAT level after adopting both products and how gamification helped improve productivity in their business!

DPD uses Freshservice in their day-to-day activites. Watch the video to know how Freshservice is effortless to use and enables quicker resolutions by providing a complete 360 degree overview!

The Viessmann Group uses Freshservice to streamline and automate services. Freddy, our automated agent, helps increase the company's agents' productivity levels. Watch to learn how.

Internet Stores uses Freshdesk. It has helped them increase efficiency and productivity massively. Watch the video to find out how Freshdesk helped them.

For Comensura, a workplace management services company, the ability to quickly route queries from clients to the correct group or agent—and to resolve those tickets efficiently—is key to delivering great customer service. Comensura has used Freshdesk to increase its resilience, to enable new ways…

With Freshservice, University of Aberdeen empowered 248 agents with the tools they needed to continue working from home effectively. Iain Cameron, User Services Manager, shares his tips on responding to external challenges, wow moments experienced by the IT team and the importance of moral and…

ITV Studios, one of the UK's leading TV producers, uses Freshservice for seamless broadcast and production continuity. Watch this video to know how the support and the broadcast teams work in tandem to ensure shows are on air, 24/7.

Klarna is a fintech company that provides payment solutions for 80 million consumers. It uses Freshchat to help redefine customer service and evolve its business.

Linden Lab, a privately held American internet company, uses Freshdesk and Freshchat. They love Freshdesk’s intuitiveness, ticketing service, analytics, and customizations. They also appreciate the Freshworks team for the continual development of product features.

LexisNexis is a US-based provider of legal, government, business and high-tech information sources. They love using Freshdesk as it meets all their business needs.

The North American Mission Board, a domestic missions agency based in the US, uses Freshdesk and Freshconnect. They love using the Freshworks products as they enable them to track the customer journey and collaborate between teams efficiently. They look forward to implementing Freshchat for their…

Midwest Real Estate Data LLC, a real estate data aggregator and distributor based in the US, uses Freshdesk. With Freshdesk's multichannel support, mobile app, and knowledge base features the company can deliver better customer experiences.

Restaurant365, a cloud-based accounting solution for restaurants, uses Freshdesk. They share how Freshworks scales with them and helps them reduce their response time.

Springer Nature is one of the world's largest academic publishing companies, with $2BN+ revenue and over 10,000 employees. They replaced their legacy helpdesk with Freshdesk, and say their agents are happy using Freshworks products and appreciate the team for their consistent support.

Wieden+Kennedy is an independent American advertising agency headquartered in Portland, Oregon. They switched to using Freshservice as they were unhappy using their previous ITSM tool. They say their agents love the tool for its intuitiveness and the gamification feature.

John Brown University, a private college in Arkansas, has been using Freshservice for several years. They chose the Freshworks product as they can use it out of the box. They talk about how their quality of service improved by streamlining processes with Freshservice. They also appreciate the…

US-based IT service provider, Mainline Information Systems, replaced its previous ticketing system with Freshdesk. They talk about how the Freshworks product resolved their documentation issues and met their specific business needs.

Kiewit, a construction company in North America, replaced its in-house helpdesk application with Freshdesk. Kiewit agents love Freshdesk's automation rules, API manipulation, and knowledge base. Watch the video to learn more.

Streaming service Sling TV serves over two million subscribers across the United States. They appreciate the Agent Assist AI function in Freshdesk for speeding up customer service interactions and allowing any agent to help customers, while also leaving room for personal service.

Whittard of Chelsea, a retail company based in England, uses Freshdesk and Freshservice. They talk about how Freshworks products have helped them reduce the volume of tickets. They say they love features such as workflow automation and canned response as these simplify their processes.

My Inhouse Lawyer, a law firm based in the UK uses Freshsales. They talk about why they chose Freshsales for their business and the experience with the Freshworks team.

My Inhouse Lawyer, a law firm based in the UK uses Freshsales. They talk about why they chose Freshsales for their business and the experience with the Freshworks team.

UK-based mental health service provider Surrey and Borders uses Freshservice. The workflow automation feature helps them save time at work.

UK-based cyber security company Khipu Networks uses Freshsales and Freshdesk. They talk about how Freshworks’ products are the “perfect fit” for their business needs.

Bergzeit GmbH, a sporting goods company based in Europe, uses Freshdesk and finds value in its reporting feature.

Citizens Advice is a British legal nonprofit with over 7,000 employees throughout the United Kingdom. Using the orchestration app within Freshservice helped them achieve up to 80% automation in some cases, reducing manual work and improving efficiency.

Greenbyte AB is a SaaS company operating in the US and Sweden. The company have been handling 10,000 tickets using Freshdesk for three years now. The tool has given Greenbyte AB the ability to modify and filter tickets, plus it gives them access to Freshdesk from any place and at any time.

Laerdal is a manufacturer of medical training products based in Norway. The company uses Freshservice, and says the self-service feature has simplified processes and increased efficiency for their 2,000+ employees in 26 countries worldwide.

Airline operations software company NAVBLUE uses Freshdesk and Freshcaller. They talk about how they have seen a significant increase in ROI by using Freshworks’ products.

UK-based marketing analytics company Mediahawk, uses Freshdesk as it helps simplify processes for their team. The company loves the ticketing features and plans to implement Freddy AI.

SAGE Publishing, a London-based academic book and journal publisher, uses Freshdesk to enhance their efficiency.

The National Health Service operating in England has been using Freshdesk. They say that they are pleased with Freshdesk’s unlimited support in customizing the platform. They also appreciate our quick responses to queries in spite of the fact that the NHS HEE and the Freshdesk support team work in…

Interstates Control System, an electrical construction and automation services provider, adopted Freshservice by Freshworks as it comes with easily customizable workflows, quick self-service options, and asset tracking management tools. Additionally, the ability to prioritize tickets and the…

Digital Workforce Services is a robotic process automation company based in Europe. Watch the video to learn how they use Freshworks to automate workflows and improve customer support.

TETRA Technologies, Inc., an oil and gas company from Texas, uses Freshservice for better internal organization. The ability to add portals to their IT service desk with various automation and dashboards is an added advantage.

Environmental services provider Hazen and Sawyer uses Freshservice by Freshworks. With an intuitive, easy-to-use interface, and extensive features like reports, Hazen & Sawyer have hit refresh with Freshworks.

Randstad Sourceright, a division of one of the world's largest staffing companies, talks about how they hit refresh with Freshworks.

Hazen and Sawyer, an environmental engineering consulting firm, uses Freshservice. With its intuitive, easy-to-use interface and knowledge base, the company has been able to improve their service request management.

The North American Mission Board is a non-profit organization, and their goal is to do more and help more, with less. With the automation from Freshdesk, which is quick and easy to configure, their mission is made easier, and they are able to operate more efficiently.

Fintech company Ingo Money offers deposit risk management analytics and underwriting. They use Freshdesk for unified multichannel ticketing, and reporting to analyze and improve support operations.

Blue Nile, an online jewelry store, talks about using Freshdesk to manage data inputs. Watch how Blue Nile hit refresh with Freshworks!

Global elearning provider PowerSchool uses Freshservice to serve tens of millions of students worldwide. Freshservice for ITSM helped them bring structure within their organization quickly, and manage growth.

Windmill Microlending, a Canada-based charity, talks about how Freshworks' products Freshdesk and Freshchat help them manage their business efficiently.

Healthcare-focused business solutions provider Kiinetics switched to Freshsales after being frustrated with other needlessly complex, hard-to-customize CRMs. The campaign capabilities and easy customization in Freshsales helped Kiinetics keep pace with rapidly-changing customer needs.

Costa Rica-based INCAE is the largest business school in Latin America. They use Freshservice and its service catalog not only for IT, but service management across all departments.

Marketing automation company Optimal Blue bridges the primary and secondary mortgage markets to deliver the industry’s only end-to-end capital markets platform. They use Freshdesk to increase operational transparency, and proactively coach and train their service agents.

When The Spur Group, the go-to-market strategy provider, recently expanded its organization, Freshdesk by Freshworks created a smooth onboarding process with its intuitive UI, ticket systems, and easy article creation.

Chatham, a financial advisory company, uses Freshservice from Freshworks. Watch them talk about how the fluid workflow and smooth interface help their teams work around customer issues and provide an amazing end-user experience.

NRL Mortgage is a national residential mortgage company serving 60,000 home buyers per year across the United States. After facing difficulty with a software system that wasn't very user friendly, they made the switch to Freshservice. Freshservice is quick to implement and easy to use, with a…

IT firm Riverbed Technology uses Freshdesk to support its customers. They say the reports feature helps their employees improve performance. Watch the video to see why they feel Freshdesk is great to use and how they hit refresh with Freshworks.