Effective Date: 27-September-2023

Freshworks is committed to protecting customer data and treats it with the highest priority. We genuinely value the contribution of security researchers in supporting organizations to better their security posture. Thus, we encourage them to participate in the Freshworks Bug Bounty program and support us in our objective to provide a secure computing experience to our customers.

Freshworks Bug Bounty Program:

We have partnered with HackerOne to handle security vulnerabilities identified in our products. If you identify a security bug, we request you submit it via the HackerOne Program listed below.

By submitting a security bug or vulnerability to Freshworks through HackerOne, you acknowledge that you’ve read and agreed to the program terms and conditions. Refer to our policy on HackerOne for more information on how to participate in our bug bounty program.

Recognition:

We want to thank researchers who have responsibly disclosed a vulnerability to us. 
We will recognize their efforts at our HackerOne Page.

Our Hall of Fame Page continues to honor the contributions of security researchers who have previously reported issues.

Contact Us:

For any security-related queries or to contact the Freshworks Security Team, please use our official communication channel: security@freshworks.com.

General questions related to Freshworks are handled by our Customer Support team – for questions, comments, or feedback, click here.