How leading IT organizations modernized beyond ServiceNow
Learn from 60+ organizations that transitioned from ServiceNow, and get the practical evaluation guide they wish they had before making the move. Discover why IT environments reach the "maturity trap," how leading teams evaluate modern alternatives, and proven strategies to plan a lower-risk migration.
What customers who moved beyond ServiceNow told us
The decision to move isn't driven by a single pain point. According to a Freshworks-sponsored UserEvidence survey conducted in April 2026, it's the result of a broader pattern: rising costs, growing complexity, and a platform that becomes harder to adapt as business needs evolve.
What you'll learn from this playbook
Research-backed insights and practical guidance from 60+ organizations that transitioned from ServiceNow, plus an evaluation guide to help you assess, compare, and confidently plan your next move.
Why ServiceNow environments reach the "maturity trap"
A practical ITSM evaluation guide
How to plan a lower-risk migration
"The most powerful force in business today is inertia, the force that maintains the status quo and prevents change from happening. Legacy enterprise software platforms add layers of complexity like sediment in a riverbed, gradually restricting flow until innovation slows to a crawl. To break through inertia, you need a platform that moves at the speed of business, one that systematically removes complexity, not compounds it, and turns momentum back into your competitive advantage."
Download the complete playbook
Access the ITSM evaluation guide, vendor checklist, migration best practices, and customer insights to confidently plan your next move.