Freshworks
ON-DEMAND WEBINAR

A fresh approach to ITSM: KeHE Distributor’s move from Atlassian Jira Service Management

Duration: 50 minutes

Hear how KeHE Distributor reassessed its service-management approach, transitioned to Freshservice, and built a foundation designed to scale with the business.

*Third-party names, logos, and trademarks are the property of their respective owners. Their use does not imply affiliation, endorsement, or sponsorship between the respective trademark holders and Freshworks.

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WATCH IT ON-DEMAND

Why Attend?

Moving to a new ITSM platform is a major decision. Hear how KeHE Distributors approached the journey and learn practical insights you can apply to your own ITSM strategy.

Recognized the need for change

Discover what prompted KeHE Distributors to rethink its service-management approach and how the team recognized the need for a new direction.

Turned experience into a strategy

Explore how lessons from working with different ITSM platforms shaped KeHE’s evaluation process, planning, and transition strategy.

Built for better service and growth

See how KeHE Distributors improved service delivery while creating a stronger foundation to support continued growth and future needs.

Meet the experts taking the stage

Nick Helmer, KeHe Distributors

Nicolas Helmer

Manager, IT Service Desk, KeHe Distributors

Nicolas Helmer

Manager, IT Service Desk, KeHe Distributors

Nicolas Helmer is the Manager of IT Service Desk at KeHE Distributors and a ServiceNow expert focused on ITSM, GenAI, knowledge management, and performance analytics. He leads service desk and technology teams focused on improving support experiences, operational efficiency, and technology delivery.

Prashanthi Shankar, FW

Prashanthi Shankar

Product Marketing Manager, Freshworks

Prashanthi Shankar

Product Marketing Manager, Freshworks

Prashanthi Shankar is a marketing and technology leader focused on Competitive Strategy and AI GTM at Freshworks. With experience at Amazon, Microsoft, Freshworks, and Contentful, she brings a full-stack approach to product marketing, AI, and go-to-market strategy.

Simon Morris

Simon Morris

Senior Director, Solution Engineering, Freshworks

Simon Morris

Senior Director, Solution Engineering, Freshworks

Simon Morris is the Solution Engineering leader for Freshworks International. He talks to Freshworks customers about how technology will change the way that people work, live and learn. His team are experts at helping customers understand the future potential value of our products and the economic impact of modernising their service management.