A fresh approach to ITSM: KeHE Distributor’s move from Atlassian Jira Service Management
Date: Tuesday, October 27, 2026
Time slots: 10:00 a.m. IST | 10:00 a.m. GMT | 9:00 a.m. PDT
Hear how KeHE Distributor reassessed its service-management approach, transitioned to Freshservice, and built a foundation designed to scale with the business.
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Meet the experts taking the stage
Nicolas Helmer is the Manager of IT Service Desk at KeHE Distributors and a ServiceNow expert focused on ITSM, GenAI, knowledge management, and performance analytics. He leads service desk and technology teams focused on improving support experiences, operational efficiency, and technology delivery.
Prashanthi Shankar is a marketing and technology leader focused on Competitive Strategy and AI GTM at Freshworks. With experience at Amazon, Microsoft, Freshworks, and Contentful, she brings a full-stack approach to product marketing, AI, and go-to-market strategy.
Simon Morris is the Solution Engineering leader for Freshworks International. He talks to Freshworks customers about how technology will change the way that people work, live and learn. His team are experts at helping customers understand the future potential value of our products and the economic impact of modernising their service management.