LIVE DEMONSTRATION

From alert to resolution: See modern incident management in action

Date: Wednesday, 2 December, 2026

Time: 3:00 p.m. GMT | 4:00 p.m. CET

The first alert is only the beginning. Modern engineering and IT teams need to quickly identify what is happening, mobilise the right responders, understand the services and customers affected, coordinate the response and restore service, while keeping stakeholders informed.

Join Freshworks and FireHydrant for a 30-minute live demonstration following a realistic incident from the first alert through to recovery and learning.

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What to expect

See incident management in action

Follow a production incident from the first alert through to resolution, rather than sitting through a feature-by-feature product tour.

Connect engineering and IT

See how technical responders, IT teams and business stakeholders can work from connected context throughout an incident, without adding unnecessary friction to the response.

Understand the business impact

See how teams can connect technical incidents to service ownership, dependencies and customer impact, giving leadership and stakeholders greater visibility into what matters.

Accelerate response with AI

See how AI can help teams summarise incidents, communicate updates, capture key actions and accelerate post-incident learning.

Meet your speakers

Alex Jarvie

Alex works closely with organisations as they navigate the practical challenges of modernising their service operations. He brings a customer-focused perspective on the operational complexity created by disconnected tools, manual handoffs and fragmented workflows, and how organisations can bring Engineering and IT closer together to improve responsiveness, visibility and business outcomes.

Lead, Account Executive, Freshworks

Matt Hughes

Matt brings hands-on solution engineering expertise to the intersection of Engineering incident response and IT service operations. He helps organisations understand how they can connect alerting, response workflows, service context and learning into a more coordinated incident lifecycle. In this session, Matt will share practical insight into how teams can respond faster without sacrificing governance, visibility or continuous improvement.

Solution Engineering Lead, Freshworks

Agenda

Session details

Welcome & incident management context

Why modern incident response requires engineering speed, operational visibility and stronger connections between teams.

Session details

Live demo: From alert to action

Follow a realistic production incident from the initial alert through mobilisation, response, communication and resolution.

Session details

Connecting incident management & IT

See how FireHydrant can complement IT service management and connect technical response with service ownership, dependencies and business impact.

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AI & post-incident learning

See how AI can reduce manual work and help teams capture, communicate and learn from incidents more effectively.

Session details

Q&A & next steps

Questions, discussion and practical next steps for teams looking to modernise incident response.

See modern incident management in action

Move beyond the theory and see how a real incident can be managed from alert to action, resolution and learning.