LIVE DEMONSTRATION

Modern service operations in action: See Freshservice in action

Date: Thursday, 10 December, 2026

Time: 3:00 p.m. GMT | 4:00 p.m. CET

Is your ITSM platform helping your teams move forward, or holding them back? Many organisations know their current ITSM environment is creating friction. Rigid workflows, heavy customisation, disconnected tools and low employee adoption can make even simple service requests harder than they need to be. But replacing an ITSM platform can feel like an even bigger challenge.

Join Freshworks for a 30-minute live demonstration showing what modern service operations can look like in practice, and how Freshservice brings ITSM, asset management, AI, automation and employee service together in one intuitive platform.

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Why attend?

See modern service operations in action

Move beyond the theory and see how a modern ITSM platform can bring service management, assets, automation, AI and employee experience together.

Connect ITSM, assets and employee service

See how teams can bring technology, service and employee context together to reduce the friction of disconnected tools, processes and systems.

Use AI and automation to remove operational friction

See how AI and automation can reduce manual work, accelerate service delivery and help teams focus on higher-value activity.

Explore a practical path to modernisation

See how organisations can modernise progressively, manage migration risk and demonstrate value without attempting to transform everything at once.

Meet your speakers

Phil Mayes

Phil works closely with organisations to understand the challenges affecting service delivery and translate those challenges into practical, sustainable improvements. He brings deep ITSM expertise and a strong focus on helping customers reduce complexity, improve team workflows, and make technology changes that deliver meaningful operational value.

Principal - Solution Engineering, Freshworks

Prashanthi Shankar

Prashanthi Shankar is a marketing and technology leader focused on Competitive Strategy and AI GTM at Freshworks. With experience at Amazon, Microsoft, Freshworks, and Contentful, she brings a full-stack approach to product marketing, AI, and go-to-market strategy.

Product Marketing Manager, Freshworks

Agenda

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Welcome & the modern service operations challenge

Why organisations are reassessing legacy ITSM environments and what modern service operations need to deliver.

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Live demo: Modern service operations in action

Follow a realistic service journey through Freshservice, from employee request and service delivery through to automation, AI and resolution.

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Connecting ITSM, assets, AI & employee service

See how bringing these capabilities together can reduce operational friction and create a more connected service experience.

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From platform change to business value

Explore how organisations can approach modernisation progressively, manage migration risk and build a practical case for change.

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Q&A & next steps

Questions, discussion and practical next steps for organisations considering their ITSM journey.

See what modern service operations could look like

Join Freshworks for a practical demonstration of how modern service operations can bring ITSM, assets, AI, automation and employee service together.