Freshdesk Contact Import
This app would show the contact properties stored in Freshdesk, associated with that Freshchat user.
Free
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App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Import user context from Freshdesk into Freshchat.
This app would show the contact properties stored in Freshdesk, associated with that Freshchat user.
This takes the email of the customer into account while pulling the relevant details, helping the agent in pulling contact info which is already stored in Freshdesk.
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Steps to install -
1) Install the app
2) Enter portal URL (example.freshdesk.com) and API key of the account admin to get the app running.
3) Once chats start coming in, on the right hand side panel, there would be a section, that would show the default as well as custom contact fields associated with that requester (email ID).
App Info
Published by Buy & Sell
about over 4 years ago
Version: 1.0 Version History
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Version History
This is the first version. Release notes not yet available.