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Enables Admins to modify the IntelliAssign status of any Agent.

Free

4.1 (9)

800+ installs

Verified by Freshworks

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How to install?

[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS] This app allows Admins to turn the IntelliAssign avaialbility of any Agent ON/OFF. This app includes the following features: ★ Search Agents based on their name and email address. ★ Filter Agents by Group. ★ Automatically refreshes the status every 30s.

4.1

800+ installs

J C

7 months ago

... sds

Jerther C.

11 months ago

Really like this app. It's super useful when folks forget to log themselves out of chat!

★ To install IntelliAssign Status On your Freshchat dashboard, on the left-side menu, navigate to Apps. Search for IntelliAssign Status and install the app. ★ Configure Settings Once the app has been installed, go to the app settings. Enter the Freshchat Domain and API Key and click Verify Click Save ★ Usage ➤ Turn the IntelliAssign status of any Agent ON/OFF by toggling the switch next to the Agent's name. ➤ Search for an Agent by their name or email address from the search bar. ➤ Filter Agents by selecting the group from the Groups dropdown.