Explore Freshworks Academy Certificates

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Freshdesk
Freshdesk Product Expert Certification for Admins

Ideal for admins of Freshdesk accounts capable of setting up Freshdesk from scratch, solve simple workflow problems and scale Freshdesk set up by themselves.

Freshdesk
Freshdesk Product Expert Certification for Agents

Ideal for agents who have been using Freshdesk for a while and for new agents who have been trained in Freshdesk. Get tips and discover helpful features in the process.

Freshservice
Freshservice Admin Certification

Ideal for admins of Freshservice accounts capable of setting up Freshservice from scratch, solve simple workflow problems and scale the helpdesk set up by themselves.

Freshworks
Marketing Masterclass - Leadership Certification

Take Marketing Masterclass, a course for marketing leaders by marketing leaders, and become a certified marketing leader!