Customer Service Skills


Customer Service Skills
Return to Courses

Customer service representatives need to have multiple skills to be good at their jobs. How and when they talk to customers is just as important as what they tell them. Different customers have different motivations and temperament and customer service reps need to know how to talk to each and every one of them.

This course will teach about the basic customer service skills that you will need every day. If you are a new support rep, this course is a great place to start.

In this course, we will teach you how to:

  •  Communicate over emails and social media
  • Handle difficult conversations with customers
  • Overcome demotivation
  • Cultivate and express empathy
  • Be a customer champion, and more.

Take this course by creating an account with Freshworks Academy!

Register for Freshworks Academy

By clicking "SUBMIT", I accept the Freshworks Terms of Service and Privacy Notice.

Thank you for enrolling 😊

You will receive an activation email soon. If you do not receive it in 30 mins, please contact

Already a member of Freshworks Academy?

Take the course here