Freshservice Agent Fundamentals

 

Return to Courses

Are you a new Freshservice agent wondering where to start? This course will help you learn the basics of Freshservice that will help you get up and running in your new role immediately.

Irrespective of if you have prior experience working with a service desk, this course will teach you how to use Freshservice to the maximum of its potential. In this course, we will be covering: 

  • Basics of ticketing: Learn how to work with tickets, understand what incidents, service requests, and SLAs are, and become familiar with the various ticket properties.

  • Understanding ticket views: Learn about the ticket list page, ticket filters and views, and about working with tickets in bulk.

Join Freshworks Academy by creating an account to take this course.

Register for Freshworks Academy

By clicking on SUBMIT, you acknowledge having read our Privacy notice

Thank you for enrolling 😊

You will receive an activation email soon. If you do not receive it in 30 mins, please contact academy@freshworks.com

Already a member of the Freshworks Academy?

Take the course here