Freshservice Agent Fundamentals


freshservice agent fundamentals
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Are you a new Freshservice agent wondering where to start? This course will help you learn the basics of Freshservice that will help you get up and running in your new role immediately.

Irrespective of if you have prior experience working with a service desk, this course will teach you how to use Freshservice to the maximum of its potential. In this course, we will be covering: 

  • Basics of ticketing: Learn how to work with tickets, understand what incidents, service requests, and SLAs are, and become familiar with the various ticket properties.

  • Understanding ticket views: Learn about the ticket list page, ticket filters and views, and about working with tickets in bulk.

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