Freshservice Freddy AI demo library
Watch how Freddy AI adds speed and efficiency to service operations.
Get a demoFilter by outcome
Go from chat to ticket
Raise a ticket without leaving Slack or Teams
Auto-suggest ticket fields
Automatically suggest field values based on ticket content
Build a Freddy AI Agent
Go from a blank state to a live Freddy AI Agent, no code
Summarize with one click
Summarize entire threads to get full context in seconds
Suggest replies and resolution
Get AI-suggested replies to resolve tickets faster
Auto-translate tickets & replies
Translate tickets and replies across 40+ languages
- Go from chat to ticket Explore AI Agent
Raise a ticket without leaving Slack or Teams
- Auto-suggest ticket fields Explore AI Copilot
Automatically suggest field values based on ticket content
- Build a Freddy AI Agent Explore AI Agent
Go from a blank state to a live Freddy AI Agent, no code
- Summarize with one click Explore AI Copilot
Summarize entire threads to get full context in seconds
- Suggest replies and resolution Explore AI Copilot
Get AI-suggested replies to resolve tickets faster
- Auto-translate tickets & replies Explore AI Copilot
Translate tickets and replies across 40+ languages
- Match similar tickets Explore AI Copilot
Find and view similar past tickets for proven solutions
- Generate resolution notes Explore AI Copilot
Reduce documentation time with auto-drafted resolution notes
- Convert tickets to KB articles Explore AI Copilot
Auto-convert resolved tickets into draft help articles
- Refine and polish replies Explore AI Copilot
Improve tone and grammar for professional communications
- See trends and risks earlier Explore AI Insights
Flag risks early and ask Freddy for instant data analysis
- Respond with clear visibility Explore AI Copilot
Pinpoint root causes and mitigate risks quickly
- Auto-link incidents to changes Explore AI Copilot
Link incidents to recent changes to find root causes fast
- Generate post-incident reports Explore AI Copilot
Instantly draft structured PIRs with root cause and impact
- Request service via Claude
Search and request services from Claude via Freddy’s MCP
- Onboard employees via Claude
Use Claude to onboard and provision access via Freddy MCP
- Executive Insights for smarter decisions Explore AI Insights
Helps leaders investigate performance dips in minutes
Scale your impact, not your effort
From 65% ticket deflection to 76% faster resolution, see the real-world impact of AI-powered ITSM in action.