Freshworks Marketplace

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Achille.ai

Achille.ai: AI-powered answer suggestions, based on your e-commerce and logistics solutions and knowledge bases.
Published by AchilleDEV(about 2 days ago)
Free
Version 1.0
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
Not governed by Freshworks Freddy AI
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Are you struggling to keep up with customer support tickets and provide accurate, timely responses? Achille.ai is here to revolutionize your customer support experience. Say goodbye to manual ticket analysis and generic responses, and hello to seamless AI integration that understands your customers and their needs like never before. Key Features of this app include: - Intelligent answer suggestions: Utilize unified data from your entire technology stack to automatically generate context-sensitive answers. - Human-artificial intelligence collaboration: Refine suggestions instantly with agent instructions to ensure brand-aligned, high-quality responses. - Continuous learning: AI evolves by learning from validated agent responses, improving accuracy over time. - Advanced reporting: Gain granular insights via Achille.ai's central dashboard, with metrics segmented by problem categories/subcategories. Advantages of using this app are: - Reduces response time: Say goodbye to long wait times and hello to speedy, accurate responses. - Handles complex queries: No question is too difficult for Achille.ai's advanced AI to handle. - Learns from your team's best answers: With continuous learning, the AI becomes more accurate and efficient over time. Ready for smarter support? Install Achille.ai today and offer your customers faster, more consistent, data-driven solutions. Your customers - and your team - will thank you. Visit: https://www.achille.ai
Getting started with Achille.ai is simple and fast. Don’t let customer service slow down your growth—turn it into a strategic advantage. Book a meeting, try Achille, and experience the difference. ◼︎ Book a meeting with our team to get a personalized demo of Achille.ai and see how it fits your customer service needs on https://www.achille.ai ◼︎ After the demo, install Achille.ai in less than 5 minutes—no technical setup required. ◼︎ Achille will instantly begin analyzing your historical tickets to build a tailored knowledge base. Enjoy your free trial, and reach out to us anytime if you need support! Experience the future of customer service with Achille.ai. Visit www.achille.ai to learn more and request a demo.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
Yes
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Our app collects and processes messages from customers and agents within support tickets. These messages are used by our AI to generate responses, facilitating communication and resolution of issues.
What is the purpose of collecting/processing the data?
The purpose of collecting and processing the data is to enable our AI to generate responses, facilitating communication and resolution of issues within support tickets.
Does your app store any End-User data?
Yes
What End-User data does your app store?
Our app stores the following end-user data: - Contact information of our clients (e.g., names, email addresses) - Messages exchanged between agents and end-users within support tickets This data is stored securely and is used solely for the purpose of facilitating communication and resolving support issues.
Countries where data is stored
France
What is the purpose of storing the data?
This enables us to enrich our AI system to ensure that our customers' usual processes are respected.
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
No
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
We use Public Key Infrastructure (PKI) and Transport Layer Security (TLS) over TCP (TCP/IP) connections to ensure secure data transmission. PKI enables secure communication through the use of digital certificates, while TLS provides encryption, data integrity, and authentication. This ensures that all data exchanged between our application, our clients, and the Freshdesk system remains confidential and secure.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
We follow key OWASP guidelines, including strong access controls, regular updates and patching, data encryption, security audits, and secure coding practices to ensure the security of customer data.
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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