AI Smart Assist (powered by ChatGPT) - helps your agents save time and effort by streamlining your support processes. Your customer support agents will be able to: - Respond faster with a conversation starter (customizable) - Rephrase (improve) text - Summarize the entire conversation (including customer and agent replies) - Ask GPT: use your own prompts - Translate the text (with auto-detect) ------------------------------------------------------ ✨ Dark theme ✨ Dark theme reduces eye strain for support agents, offering a sleek, modern interface that's easier on the eyes during long shifts. Only available in Freshservice. ------------------------------------------------------ ✨ Custom Prompts ✨ With custom prompts in Conversation Starter, you can now: - Create your own prompts that are unique to your business - Use placeholders to pull relevant data into your prompt - Deploy your custom prompts to all your agents https://bit.ly/PromptGuideAISmartAssist ------------------------------------------------------ How does it benefit your business? ⭐️ Increases agent productivity ⭐️ Improves customer satisfaction ⭐️ Serves customers in their language ------------------------------------------------------ Choose from among multiple options to insert responses into the ticket: ⭐️ Insert in reply editor ⭐️ Insert in note editor ⭐️ Create a private note ⭐️ Append to ticket description ⭐️ Prepend to ticket description ⭐️ Create a note (for Change request) ------------------------------------------------------ Works with the following kinds of tickets in Freshservice: - Ticket - Change - Major Incident ------------------------------------------------------ Note: In Team Inbox, the app supports only the Rephrase functionality. If you need any modifications, then please reach out to us. We are happy to adjust the app as per your requirements (paid service). Email support@taroo.in with your requirements.