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AI powered translation with automatic language detection (manual override)

Paid

Not governed by Freshworks Freddy AI

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Overview

Reviews

How to install?

Features - Type text in any language. - Automatically determines the source language and target language. - Uses AI to identify the target language from the ticket description text. - Agent can override the target language by choosing from several options. - Translates the given text into the customer's language seamlessly. Benefits → Improved customer satisfaction: Customers will appreciate being able to communicate with support agents in their native language, leading to improved satisfaction and loyalty. → Increased efficiency: With automatic language detection and translation, support agents can communicate with customers quickly and efficiently, reducing resolution times and increasing productivity. → Increased accessibility: The app allows support agents to communicate with customers who speak different languages, making your business more accessible to a wider audience. → Accurate translations: The app uses ChatGPT to provide accurate translations, ensuring that the meaning of the original text is not lost in translation. → Cost-effective: By using AI Translate Buddy, you can reduce the need for hiring multilingual support staff, making it a cost-effective solution for businesses of all sizes. In case you have a specific requirement or you would like to have higher daily limits, write to support@taroo.in. Note: Works on all modern browsers (Chrome, Edge, Firefox, Safari)

Data Management and Storage

Does this App Collect/Process Enduser data? Yes, the AI Translate Buddy app for Freshdesk, AI Smart Assist apps, and Thank You GPT apps for Freshdesk and Freshservice process end user replies and names, but do not store them anywhere. After processing, they are returned to the app's front-end.
Does this App share enduser data with Third Party? Yes
1. Name: End user data is processed by Azure Open AI services.
2. Link: https://azure.microsoft.com/en-in/products/ai-services/openai-service
3. Country: Azure Open AI services currently process the data only in their US data centers.
4. Purpose: Use AI to transform the data based on the prompts to rephrase, translate, summarize, or generate a starter message.

Please reach out to developer support for any info related to User Data Management

No reviews available for this app.

To install this app you will need to validate your Freshdesk account. ➡ Freshdesk Domain: Entire the domain name of your Freshdesk account. For example, contosoapp.freshdesk.com. ➡ Freshdesk API Key: How to find your API Key? https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key 1. Login in to your Freshdesk account 2. Click on your profile picture on the top right and select 'Profile Settings' 3. In the sidebar on the right, you will find the API Key 4. Copy-paste this and verify your Freshdesk account Verify your Freshdesk credentials and click Install.