Freshworks Marketplace

App cover art submitted by the app developer that represents the app

AutoAssign

verified badge symbolVerified by Freshworks
Auto-assign Freshdesk tickets that are about specific topics to selected agents or groups.
Published by support(about over 3 years ago)
Free
download
12
Version History
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
This Cx MOMENTS app enables Customer Support Manager to auto-assign outstanding Freshdesk tickets about certain topics and issues to selected agents or groups. The Auto-assign app works in conjunction with Cx MOMENTS AI app, which analyzes Freshdesk tickets to automatically detect, track and report on customer support issues, without relying on tags put by customer support agents. This Auto-Assign app runs in Freshdesk as a FullPage app, and helps users benefit from Cx MOMENTS without leaving their familiar Freshdesk screen. With this app you can view, in Freshdesk, what are the main topics and issues trending in your support tickets, and assign existing tickets related to certain topics to selected agents or agent groups. This is a great way of prioritizing tickets that are in Backlog, as you can automatically assign tickets about difficult or specialised topics to your most skilled agents. And all this without reading a single ticket! Difficult or specialised support topics vary across industry verticals, as per examples below: - SaaS vendors: customer having difficulties with a new user interface feature - Food industry: questions about specific nutritional content, - eCommerce: delivery issue linked to a specific shipping company See our video demo here: https://youtu.be/JQvc1XT-csA
1. If you don’t already have an account with Cx MOMENTS, sign up for free here: https://www.cxmoments.com/freshdesk-tickets-analytics 2. Click the Install button from the marketplace 3. Authorize Freshdesk to access your Cx MOMENTS account, enter you Cx MOMENTS username and password when invited 4. Enjoy!
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
close modal
close modal
Go to Developer Portal