Azure DevOps-Freshdesk Connector FREE app by IntegrateCloud is seamless integration between Freshdesk and Azure DevOps. Azure DevOps-Freshdesk Connector FREE app allows agents to create DevOps work items from Freshdesk tickets easily Create Bug, Epic, Feature, User Story, and Product Backlog work items right from the app. They can use this app to search, link existing work items and notify Azure DevOps work items. Using this app, you can also collaborate with your support team. We also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements Freshdesk Agents can search and link existing work items from Azure DevOps in the IntegrateCloud app itself. Freshdesk Azure DevOps app by IntegrateCloud also allows syncing of comments, status, and other custom fields from Freshdesk to Azure DevOps and from Azure DevOps to Freshdesk This will help you in increasing the productivity of your team. The Freshdesk Azure DevOps app by IntegrateCloud is easy to set up and use. The Freshdesk - Azure DevOps app provides a number of features like Create New Work Items, Link Existing Work Items, Notifying linked work items, Viewing the History of Work Items, Search and linking Work Items. Create New Work Item lets the Freshdesk user create a new work item # in the Azure DevOps platform. The Support Agent can select different types of fields like Project, WorkItem Type (like Bug, Feature, Epic, Task, Product Backlog, Issue, or any other Custom Work Item), Area, Iteration, Custom Fields, and Upload Fields. Based on Freshdesk user inputs and selections in the Create new Work Item form work item will be created instantly in the Azure DevOps and created work item details will be displayed in the Azure DevOps integration app. Link Existing Work Item The Link button in the Freshdesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk - Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket. Notify linked Work Items Notify button in Freshdesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Freshdesk to Azure DevOps while notifying. Work Item History The Freshdesk - Azure DevOps app Work Item history modal shows the details of the work item history including the comments and a few other details history of the linked work item. Users can also send notifications to work items. This Freshdesk - Azure DevOps integration app is available with all Azure DevOps projects and limited support. Advanced features like custom fields and comment syncing are not supported in this free edition. For advanced features please visit our website at https://integratecloud.com for any help related to setup, please visit our support website https://support.integratecloud.com/freshdesk-azure-devops-connector

1. Generate the Freshdesk token by referring to the following link. https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key 2. Generate the Azure DevOps token by referring to the following link https://support.integratecloud.com/freshservice-azure-devops-connector/azure-dev-ops-vsts-token-creation-step-2-configure-the-app 3. Click on the install button in the Freshdesk apps. 3. Enter the Freshdesk URL e.g. if your Freshdesk URL is https://usa.freshdesk.com. 4. Enter the Freshdesk API key as generate in the first step. 5. Enter your Azure DevOps account URL and the token as generated in the second step. 6. Click on validate to validate the app. 7. After the app validated successfully click on the Install button to install the app. 8. Go to any of your Freshdesk tickets to use the app.