CaffeinatedCX - an AI-powered app that revolutionizes support for agentsfile:/Users/macbook/Desktop/
Published by support(about over 2 years ago)
Free
2
Version 1.0
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
The Caffeinated CX app is a powerful tool designed to:
- Streamline and automate support processes for customer service representatives, saving them valuable time and effort
- Utilize cutting-edge AI technology to craft stunning, accurate, and professional responses to queries
- Offer an intuitive, user-friendly interface that makes it easy to navigate the app
- Allow for drafting a response from scratch with a complete understanding of the thread and ticket, ensuring that each response is tailored to the customer's needs
- Transform a few words into a polished, professional reply, making it easy to respond to a wide range of customer inquiries
- Set custom business rules, providing a personalized experience for your company
With the Caffeinated CX app, you can manage support and reduce agent response times, improving your customer service and increasing customer satisfaction. Try it out today and see how it can take your customer service to the next level.
After installing the Caffeinated CX app, you will need to configure your app subdomain and your Freshdesk API key in order to utilize Caffeinated CX. To learn how to obtain your API key, please refer to this article: https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
1.0 (June 2023)
No release notes found
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