Bots & Workflows
Freshdesk
Slack
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Improve collaboration between your agents and internal teams through real time Slack notifications
Office 365
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The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Auto Ticket Merger
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This app automatically merges tickets created by the same customer during a certain time span.
Asana
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Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.
Google Hangouts Chat
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Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
QR codes for tickets
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Quickly access tickets from your mobile browser without having to copy-paste or remember links.
Steps
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Create powerful workflows and get more done with 'smart', shared task lists.
Zingtree Agent Scripting with Instant Notes
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Add Agent Script Decision Trees to guide agents to solutions and create ticket notes in one click.
Flock
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Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
Freshservice
Slack
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The Slack app on Freshservice helps you raise tickets, resolve issues and get alerts on Slack.
yammer
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Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.
Tonkean
Enable end-to-end automation of various workflows with the Freshservice-Tonkean integration.
SyncSpider Freshservice
SyncSpider will synchronize Freshservice data with different sources in real-time
BotSupply
Automate conversational experiences across the customer journey to delight your customers
MS Flow
Integrate Freshservice with MS flow to create and automate workflows across multiple applications and services.
Integromat for Freshservice
Integromat is an integration platform that connects apps and automates workflows.
Zoho Flow
Use Zoho Flow to integrate Freshservice with 300+ apps without writing code.
Appy Pie's Connect
Appy Pie's Connect allows you to connect Freshservice with 100+ apps to automate your work.
Freshchat
Calendly for Freshchat
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Calendly for Freshchat helps schedule meetings during a conversation.
Knowmax
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Empower agents to answer customer queries using knowledge Management within Freshchat
MindBehind
MindBehind gives you a perfect solution to bring together live chat agents and chatbots on Freshchat
Smartloop Bot for Live Person support
Chat with live person using Smartloop and Freshchat
Guru (getguru.com)
Guru for Freshchat intelligently delivers AI-powered knowledge recommendations to your agents
Omilia Conversational AI Self-Service
Conversational AI Self-Service omnichannel in Speech/Text automation for customer call centers
scheduling_for_freshchat
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Karen is the simplest scheduling bot
AnswerWise - AI Powered Customer Service
Automatically resolve L1, L2 support queries and seamlessly handoff complex queries to your agents.
Triniti.ai developer platform
Let your customers to engage in natural conversations, with pre-integrated freshchat agent handover