Bots & Workflows
Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.
Office 365
The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Google Hangouts Chat
Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
Auto Ticket Merger
This app automatically merges tickets created by the same customer during a certain time span.
Asana app for Freshdesk helps you to access project details and add your Freshdesk tickets into Asana as tasks for easier tracking and follow up.
QR codes for tickets
Quickly access tickets from your mobile browser without having to copy-paste or remember links.
Create powerful workflows and get more done with 'smart', shared task lists.
Zingtree Agent Scripting
Include Agent Script Decision Trees inside Freshdesk. Ideal for live support & call centers.
Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
Integrating Slack with Freshservice will help you raise tickets, resolve issues and get alerts from within Slack.
Auto Ticket Merger
The Auto Ticket Merger app automatically merges tickets created by the same customer within a certain span of time with the same subject.
Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.
Enable end-to-end automation of various workflows with the Freshservice-Tonkean integration.
Automate conversational experiences across the customer journey to delight your customers
MS Flow
Integrate Freshservice with MS flow to create and automate workflows across multiple applications and services.
Zoho Flow
Use Zoho Flow to integrate Freshservice with 300+ apps without writing code.
Zapier lets you automate tasks between online applications. You can create Zaps that uses an action in one app as a trigger to perform an action in another app.
Flint - Unified Automation Platform
Flint platform and Freshservice integrated to make ITSM and ITOps Automation work for you. Service requests, support tickets from Freshservice when demands end-to-end automation or automated resolution are routed to Flint for unattended automation.
Pez.AI Expert for Freshchat
Use Pez.AI Expert as your Level 1 chat support, no upfront training needed.
Make high converting interactive content on Outgrow with ease & then send lead data to Freshchat.
Integrate virtual agents directly inside Freshchat, to handle routine work and tasks, enabling service experts to focus on complex cases.
Our hybrid chatbot easily automate responses to your frequently asked questions through Freshchat.
Automate conversational experiences across the customer journey to delight your Freshchat customers
Membitbot, provides CRM users an AI solution for customer support and process automation through Freshchat.