Bots & Workflows
freshdesk
Slack
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Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.
Office 365
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The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Auto Ticket Merger
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This app automatically merges tickets created by the same customer during a certain time span.
Asana
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Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.
Google Hangouts Chat
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Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
QR codes for tickets
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Quickly access tickets from your mobile browser without having to copy-paste or remember links.
Steps
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Create powerful workflows and get more done with 'smart', shared task lists.
Zingtree Agent Scripting
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Include Agent Script Decision Trees inside Freshdesk. Ideal for live support & call centers.
Flock
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Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
freshservice
Slack
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Integrating Slack with Freshservice will help you raise tickets, resolve issues and get alerts from within Slack.
Auto Ticket Merger
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The Auto Ticket Merger app automatically merges tickets created by the same customer within a certain span of time with the same subject.
yammer
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Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.
Tonkean
Enable end-to-end automation of various workflows with the Freshservice-Tonkean integration.
SyncSpider Freshservice
SyncSpider will synchronize Freshservice data with different sources in real-time
BotSupply
Automate conversational experiences across the customer journey to delight your customers
MS Flow
Integrate Freshservice with MS flow to create and automate workflows across multiple applications and services.
Integromat for Freshservice
Integromat is an integration platform that connects apps and automates workflows.
Zoho Flow
Use Zoho Flow to integrate Freshservice with 300+ apps without writing code.
freshchat
Calendly for Freshchat
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Calendly for Freshchat helps schedule meetings during a conversation without the back & forth emails
Knowmax
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Empower agents to answer customer queries using knowledge Management within Freshchat
Pez.AI Expert for Freshchat
Use Pez.AI Expert as your Level 1 chat support, no upfront training needed.
Smartloop Bot for Live Person support
Chat with live person using Smartloop and Freshchat
Omilia Conversational AI Self-Service
Conversational AI Self-Service omnichannel in Speech/Text automation for customer call centers
AnswerWise - AI Powered Customer Service
Automatically resolve L1, L2 support queries and seamlessly handoff complex queries to your agents.
Haptik
Haptik automates customer support for enterprises that use Freshchat as their customer care channel.
Outgrow
Make high converting interactive content on Outgrow with ease & then send lead data to Freshchat.
Senseforth.ai - AI-powered Live Chat
Convert website visitors into customers and drive user engagement with AI-powered live chat