Bots & Workflows
freshdesk
Slack
Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.
Office 365
The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Google Hangouts Chat
Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
Auto Ticket Merger
This app automatically merges tickets created by the same customer during a certain time span.
Asana
Asana app for Freshdesk helps you to access project details and add your Freshdesk tickets into Asana as tasks for easier tracking and follow up.
QR codes for tickets
Quickly access tickets from your mobile browser without having to copy-paste or remember links.
Steps
Create powerful workflows and get more done with 'smart', shared task lists.
Zingtree Agent Scripting
Include Agent Script Decision Trees inside Freshdesk. Ideal for live support & call centers.
Flock
Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
freshservice
Slack
Integrating Slack with Freshservice will help you raise tickets, resolve issues and get alerts from within Slack.
Auto Ticket Merger
The Auto Ticket Merger app automatically merges tickets created by the same customer within a certain span of time with the same subject.
yammer
Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.
Azuqua
Azuqua lets you connect Freshservice to hundreds of applications, making it easy to create powerful automations across your organization.
Tonkean
Enable end-to-end automation of various workflows with the Freshservice-Tonkean integration.
MS Flow
Integrate Freshservice with MS flow to create and automate workflows across multiple applications and services.
Zapier
Zapier lets you automate tasks between online applications. You can create Zaps that uses an action in one app as a trigger to perform an action in another app.
Flint - Unified Automation Platform
Flint platform and Freshservice integrated to make ITSM and ITOps Automation work for you. Service requests, support tickets from Freshservice when demands end-to-end automation or automated resolution are routed to Flint for unattended automation.
RLCatalyst Command Center
RLCatalyst Command Center provides a single pane dashboard for IT Operations teams to ensure business service availability.