Bots & Workflows
verified badge symbol
Improve collaboration between your agents and internal teams through real time Slack notifications
Office 365
verified badge symbol
The Office 365 app for Freshdesk allows you to change ticket priority, assign agents, update ticket status, and open Freshdesk ticket right from your Outlook account without logging into Freshdesk.
Auto Ticket Merger
verified badge symbol
This app automatically merges tickets created by the same customer during a certain time span.
verified badge symbol
Asana helps you create a task from a Freshdesk ticket into Asana for easier tracking and follow-up.
Google Hangouts Chat
verified badge symbol
Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
QR codes for tickets
verified badge symbol
Quickly access tickets from your mobile browser without having to copy-paste or remember links.
verified badge symbol
Create powerful workflows and get more done with 'smart', shared task lists.
Zingtree Agent Scripting with Instant Notes
verified badge symbol
Add Agent Script Decision Trees to guide agents to solutions and create ticket notes in one click.
verified badge symbol
Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
verified badge symbol
The Slack app on Freshservice helps you raise tickets, resolve issues and get alerts on Slack.
verified badge symbol
Automatically convert Yammer posts into tickets or ticket notes by integrating Yammer with Freshservice.
Smartsheet - Orch
verified badge symbol
Perform operations on Smartsheet users, groups, sheets, rows,comments and manage users usage info .
Jumpcloud - Orch
verified badge symbol
Perform Operations on User and Groups
Enable end-to-end automation of various workflows with the Freshservice-Tonkean integration.
Powershell - Orch
verified badge symbol
Execute powershell commands on a remote Windows machine.
Box - Orch
verified badge symbol
Perform operations on Box users, groups, files, and folders and manage Box usage in Freshservice
Google Sheets - Orch
verified badge symbol
Perform operations on Google sheets and spreadsheets.
Servicebot for Slack
verified badge symbol
Provide instant resolution for your users and stay on top of your service desk with Servicebot
Calendly for Freshchat
verified badge symbol
Calendly for Freshchat helps schedule meetings during a conversation.
verified badge symbol
Empower agents to answer customer queries using knowledge Management within Freshchat
MindBehind gives you a perfect solution to bring together live chat agents and chatbots on Freshchat
Guru (
Guru for Freshchat intelligently delivers AI-powered knowledge recommendations to your agents
Omilia Conversational AI Self-Service
Conversational AI Self-Service omnichannel in Speech/Text automation for customer call centers
Email Transcript
verified badge symbol
Send the conversation transcript via email to customers and agents
Webhook Extender
verified badge symbol
Forward Freshchat product webhook events to up to 5 endpoints.
Telegram for Freshchat
Connect Freshchat to your company's Telegram bot for seamless customer support integration.
verified badge symbol
Karen is the simplest scheduling bot