Chat, Video & Telephony
freshdesk
Slack
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Using the Slack app for Freshdesk allows you to keep various groups on Slack updated about the status of tickets in your helpdesk.
TeamViewer V2
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Provide remote assistance to customers using TeamViewer app for Freshdesk.
Microsoft Teams
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Receive notifications in teams whenever there's an update on the tickets you are assigned to.
Zoom V2
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Zoom integration enables agents to schedule instant Zoom meetings with customers from Freshdesk ticket.
Google Hangouts Chat
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Receive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
Zoho Assist Remote Support
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Integrate Freshdesk with Zoho Assist, a cloud-based remote support software which allows technicians to start or schedule remote support sessions to resolve issues on a remote desktop.
3CX Click to Call
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Dial numbers directly from Freshdesk with the 3CX Click to Call App.
Twilio Integration
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Easily automate ticket updates and custom texts via twilio SMS.
Flock
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Installing the Flock app for Freshdesk would notify you in Flock every time a ticket or a contact is created or updated
freshservice
TeamViewer
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Provide remote assistance to requesters using TeamViewer App for Freshservice
Google Hangouts
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Initiate conversations with requesters and resolve tickets faster right from the ticket details page
Skype
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Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Slack
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Integrating Slack with Freshservice will help you raise tickets, resolve issues and get alerts from within Slack.
Zoom
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Integrating Zoom with Freshservice improves agent’s communication with a customer by scheduling instant Zoom meeting.
Skype for Business
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Quickly initiate conversations with requesters and resolve tickets faster by integrating Skype with Freshservice.
Connectwise Control Remote Support
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The ConnectWise Control Remote Support App for Freshservice allows you to create and join ConnectWise Control support sessions from the Freshservice ticket sidebar.
LogMeIn Rescue
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Extend the functionality of Freshservice by providing remote support to your customers with the use of LogMeIn app for Freshservice.
Bomgar
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Integrating Bomgar with Freshservice will bring remote desktop assistance into your service desk.
freshsales
Freshchat
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Integrate with Freshchat to chat with your Leads from Freshsales.
SuperReceptionist
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SuperReceptionist app lets you integrate with Freshsales to capture leads along with phone numbers.
KOOKOO CloudAgent
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KOOKOO CloudAgent simplifies managing calls, track conversations, and logging tickets in Freshsales.
vCS
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Get access to one-click calling and customer contact information in Freshsales with the vCS app.
Freshsales Ringcentral Call Control
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The Call Control app gives you full control over your RingCentral telephony from inside Freshsales.
CDC Software inContact Integration with Freshsales
CDC Software – Real Time. Real Data. Real Success. CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their inContact Telephony and Freshsales CRM systems.
CDC Software Interactive Intell. CTI - Freshsales
CDC Software – Real Time. Real Data. Real Success. CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Interactive Intelligence Telephony and Freshsales CRM systems.
CDC Software Mitel CTI Integration with Freshsales
CDC Software – Real Time. Real Data. Real Success. CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Mitel Telephony and Freshsales CRM systems.
CDC Software Nokia CTI Integration with Freshsales
CDC Software – Real Time. Real Data. Real Success. CDC Software’s cloud-based CTI solutions empower companies to quickly and cost-efficiently integrate their Nokia (Alcatel) Telephony and Freshsales CRM systems.
freshchat
Teamviewer
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Provide remote assistance to customers using TeamViewer app for Freshchat.
Upscope Screensharing
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See what your sees in one click from Freshchat using Upscope cobrowsing. No downloads or installs needed.
Calendly for Freshchat
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Calendly for Freshchat helps schedule meetings during a conversation without the back & forth emails
LogMeIn Rescue
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Bring in added functionality of providing remote support to your customers using LogMeIn app.
Guru (getguru.com)
Leverage Guru to unify and dynamically recommend your organization's collective intelligence
Omilia Conversational AI Self-Service
Conversational AI Self-Service omnichannel in Speech/Text automation for customer call centers
Squarespace
Embed Freshchat on your website to address customer queries and improve customer experience.
AnswerWise - AI Powered Customer Service
Automatically resolve L1, L2 support queries and seamlessly handoff complex queries to your agents.
Haptik
Haptik automates customer support for enterprises that use Freshchat as their customer care channel.