Issue Tracking & Alerts
freshdesk
Atlassian JIRA
Create and access Atlassian JIRA tickets from your Freshdesk account
Trello
Collaborate and keep your teams in sync by creating and linking tickets into Trello cards
Asana
Asana app for Freshdesk helps you to access project details and add your Freshdesk tickets into Asana as tasks for easier tracking and follow up.
Atlassian Jira Plus
Link Freshdesk and JIRA accounts to associate JIRA issues with Freshdesk tickets.
Ticket Reminder
Set up email reminders to follow up with your customer's tickets.
Freshservice App for Freshdesk
Easily transfer customer support issues into your servicedesk that needs attention by the internal teams such as devs, process owners, admins etc.
Pivotal Tracker Integration
Pivotal Tracker is a Project Management tool which is used by small/big teams to track the tasks created.
SupportSync
Create and access product returns (RMAs) in SupportSync from Freshdesk.
Moesif API Analytics
Enable customer success teams to onboard new customers faster and debug integration issues quickly
freshservice
Atlassian JIRA
Identify and prioritize common problems with ease by integrating JIRA with Freshservice.
Quick View Requester Assets
Find out what assets are assigned to a requester without having to go to the requester profile
Quick Toggle Ticket Type
Quickly toggle the ticket type from Incident to Service Request and vice-versa.
Freshdesk App for Freshservice
Easily transfer customer support issues into your servicedesk that needs attention by the internal teams such as devs, process owners, admins etc.
Toggle Note visibility to Public
Freshservice defaults the visibility of notes to Private. This app overrides the default behaviour and sets the note visibility to Public by default.
Pivotal Tracker
Integrating Pivotal Tracker with Freshservice will provide a project planning tool for easy team collaboration.
Trello
Empower your IT department's teams to collaborate and organize their incident tickets.
IT Asset Management by Oomnitza
Oomnitza for Freshservice enables you to see rich asset information from Freshservice.
OpsGenie
By integrating with OpsGenie, Freshservice users can receive notification on on-call schedules, emails, text messages, phone calls and iOS & Android push notifications and escalate alerts.