Reporting & Analytics
freshdesk
Google Analytics
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Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service
Agent Ticket Tracker
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Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.
AHT Plus
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Calculate the Average Handling Time of tickets by agents in Freshdesk.
Parent Child Field Sync
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The Parent Child Field Sync app helps sync fields between parent and child tickets in Freshdesk.
GDPR Assistant
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GDPR Assistant will help you keep the data in your Freshdesk account GDPR compliant!
Ticket Timer
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Ticket Timer allows you to automatically save your time as soon as you answer a ticket.
Moesif API Analytics
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Enable customer success teams to onboard new customers faster and debug integration issues quickly
SSIS Productivity Pack
Integrate Freshdesk with apps like Dynamics 365, Jira, etc. with the SSIS Productivity Pack in seconds.
Brightgauge
Get important analytics data for all you Freshdesk ticket as interactive dashboards on Brightgauge.
freshservice
Google Analytics
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This app harnesses the extensive feature set of Google analytics and brings the in-depth info into your service desk.
Grow
Connect Grow to Freshservice to get a 360 view of all activities and data related to your account.
Plecto
Plecto is a business dashboard app designed to visualize Freshservice data and KPIs in real time.
Tableau Reporting on Freshservice
Analytical Tableau add-on to Freshservice Application
Instant search and trend for Freshservice Tickets
Customer Support Managers use Cx MOMENTS Search and Discovery to instantly find and trend customer tickets and interactions related to any specific topics.
Flatly for Freshservice
Auto-export Freshservice data to Google Sheets, Excel Online and CSVs in Dropbox, Box, OneDrive, etc.
Asset Panda
By integrating Freshservice with Asset Panda, any device detected on the customer’s network and its affiliated data such as model number, address, serial number, maintenance records, etc. can be detected by Freshservice and pushed into Asset Panda.
Auto ticket tagging for Observer, Dispatcher rules
Cx Moments AI automatically analyses the content of new tickets to tag them in Freshservice and enable automated Observer rules based on rich NLP analytics: route tickets, send self-service replies, etc.
HappySignals Employee Experience Management
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This HappySignals app measures and analyzes the quality of service management in Freshservice.
freshsales
Metric.ai
Freshsales Integration with Metric.ai for Professional Services Analytics
Slemma for Freshsales
Slemma is a data visualization software which allows to build automatically updating dashboards on your Freshsales data.
Natero
Natero provides a Customer Success solution that works with Freshsales.
Easy Insight for Freshsales
Power up your Freshsales! Create reports and dashboards, integrate other apps, and take action.
QuarterOne
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Automated sales reports, analytics, forecasts and predictions. Available for free.
Bold BI
Build a custom Freshsales dashboard about your sales team’s CRM works to boost productivity.
Daton - ETL
Use Daton to Extract, Transform and Load Freshsales data to a warehouse and support your analytics
Tealium for Freshsales
Tealium allows you to take action on your visitors in real-time based on their behavior.
Timely for Freshsales
Track the time spent on customer support in Freshsales with automatic time tracking from Timely.