Reporting & Analytics
freshdesk
Google Analytics
Harness the power of Google Analytics to understand what customers are looking for in your support portal, which solution articles get the most traffic and improve customer service
LogMeIn Rescue
Bring in the added functionality of providing remote support to your customers with the use of the LogMeIn app for Freshdesk.
Agent Ticket Tracker
Agent Ticket Tracker for Freshdesk generates graphs to analyze the status of tickets in Freshdesk.
AHT Plus
Calculate the Average Handling Time of tickets by agents in Freshdesk.
GDPR Assistant
GDPR Assistant will help you keep the data in your Freshdesk account GDPR compliant!
Moesif API Analytics
Enable customer success teams to onboard new customers faster and debug integration issues quickly
Grow
Grow allows you to visualize your Freshdesk data in an efficient and effective way.
Nicereply
Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Freshdesk. Get more feedback from your customers with personalized CSAT, NPS and CES surveys.
Instant search and trend for Freshdesk Tickets
Customer Support Managers use Cx MOMENTS Search and Discovery to instantly find and trend customer tickets and interactions related to any specific topics.
freshservice
Google Analytics
This app harnesses the extensive feature set of Google analytics and brings the in-depth info into your service desk.
Domo for Freshservice
The Domo connector is an analytical add-on to the Freshservice application.
Grow
Connect Grow to Freshservice to get a 360 view of all activities and data related to your account.
Instant search and trend for Freshservice Tickets
Customer Support Managers use Cx MOMENTS Search and Discovery to instantly find and trend customer tickets and interactions related to any specific topics.
Flatly for Freshservice
Auto-export Freshservice data to Google Sheets, Excel Online and CSVs in Dropbox, Box, OneDrive, etc.
Asset Panda
By integrating Freshservice with Asset Panda, any device detected on the customer’s network and its affiliated data such as model number, address, serial number, maintenance records, etc. can be detected by Freshservice and pushed into Asset Panda.
Tickets Analytics and Reporting for FreshService
Cx MOMENTS AI Text Analytics automatically analyses your Freshservice tickets to detect what customer queries drive your IT support activity and help you better prioritise problems to fix or escalate.
Auto ticket tagging for Observer, Dispatcher rules
Cx Moments AI automatically analyses the content of new tickets to tag them in Freshservice and enable automated Observer rules based on rich NLP analytics: route tickets, send self-service replies, etc.
freshsales
Metric.ai
Freshsales Integration with Metric.ai for Professional Services Analytics
Stella Connect
Stella Connect is a software platform that increases agent happiness and supercharges coaching and QA.
Slemma for Freshsales
Slemma is a data visualization software which allows to build automatically updating dashboards on your Freshsales data.
Natero
Natero provides a Customer Success solution that works with Freshsales.
Daton - ETL
Use Daton to Extract, Transform and Load Freshsales data to a warehouse and support your analytics
Nicereply
Customer Satisfaction, NPS & Customer Effort Score survey for Freshsales