Surveys & Feedback
Add your SurveyMonkey surveys right inside your tickets the same way you would add a default satisfaction survey.
Sentimental Jeff!
Jeff cares deeply about support. Jeff is sentimental. Jeff tells you when your customer is happy :) or sad :(. Try Jeff.
Trustpilot - Freshdesk for Mint
Automatically create Freshdesk tickets for every review of your product/service on Trustpilot.
Playstore - Freshdesk for mint
This app creates a Freshdesk ticket for every review of your app in the Google Playstore
CloudCherry users can now leverage Freshdesk for closing the loop with customers.
Automatically trigger an AskNicely customer feedback survey based on activity in Freshdesk.
The Usersnap integration for Freshdesk allows you to get screenshots and bug reports from Usersnaps as tickets in Freshdesk
The CustomerGauge app will create Freshdesk tickets based on your NPS survey results in CustomerGauge
Create beautiful interactive forms using FormCrafts and have each form response logged as a ticket in Freshdesk
Ticket time entry Customizations
Provide quick customizations for agents regarding how they track time on their tickets.
Integrating SurveyMonkey with Freshservice will provide powerful customer support through meaningful feedback.
Integrating Harvest with Freshservice will let you track expenses, save time and plan effectively without moving from your Freshservice screen.
Manage your business accounts and bill your clients by integrating QuickBooks with Freshservice.
Track time on tasks and tickets, and easily generate invoices by integrating FreshBooks to Freshservice.
Contract Hour Manager
The Contract Hour Manager app enables service desk agents track the time spent on their tickets against the numbers of hours purchased by a customer through their contract.
Workflow Max
Generate invoices based on time spent resolving tickets by integrating WorkflowMax with Freshservice.
Simplesat for Freshservice
Add fun CSAT surveys directly to solved ticket email notifications. Turn your positive feedback into real-time website testimonials.
By integrating Freshservice with Retently NPS, you can sync NPS (net promoter score) scores with Freshservice and trigger NPS surveys.
All-in-one customer survey tool integrated with Freshsales.
Sync NPS scores with Freshsales and trigger NPS surveys from Freshsales with Retently NPS.
Stella Connect
Stella Connect is a software platform that increases agent happiness and supercharges coaching and QA.
The SmileBack-Freshdesk integration helps agents gather feedback for every support interaction.
Customer Satisfaction, NPS & Customer Effort Score survey for Freshsales