Surveys & Feedback
Sentimental Jeff!
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Jeff cares deeply about support. Jeff is sentimental. Jeff tells you when your customer is happy :) or sad :(. Try Jeff.
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Add your SurveyMonkey surveys right inside your tickets the same way you would add a default satisfaction survey.
Playstore - Freshdesk for mint
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This app creates a Freshdesk ticket for every review of your app in the Google Playstore
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CloudCherry users can now leverage Freshdesk for closing the loop with customers.
Trustpilot - Freshdesk for Mint
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Automatically create Freshdesk tickets for every review of your product/service on Trustpilot.
Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Freshdesk. Get more feedback from your customers with personalized CSAT, NPS and CES surveys.
App Store and Google Play Reviews
Save your time by receiving user reviews and replying to them directly in your Freshdesk account.
Add fun CSAT surveys directly to solved ticket email notifications. Turn your positive feedback into real-time website testimonials.
Close the loop when customers provide experience feedback through Qualtrics.
Ticket time entry Customizations
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Provide quick customizations for agents regarding how they track time on their tickets.
Contract Management
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Contract Management app helps admin track the time spent by support agents on Freshservice tickets
Auto Start Timer - Freshservice
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Get the exact time agents spend on tickets with the help of Auto Start Timer app.
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Integrating SurveyMonkey with Freshservice will provide powerful customer support through meaningful feedback.
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Integrating Harvest with Freshservice will let you track expenses, save time and plan effectively without moving from your Freshservice screen.
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Manage your business accounts and bill your clients by integrating QuickBooks with Freshservice.
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Track time on tasks and tickets, and easily generate invoices by integrating FreshBooks to Freshservice.
Google Map Assistant
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Take note of distance and travel time between locations in a map as you process tickets.
Workflow Max
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Generate invoices based on time spent resolving tickets by integrating WorkflowMax with Freshservice.
All-in-one customer survey tool integrated with Freshsales.
Sync NPS scores with Freshsales and trigger NPS surveys from Freshsales with Retently NPS.
The Feedback Specialists for Helpdesks