Instantly answer your customer's query with a personalized ChatGPT AI bot trained on your Freshdesk
Free
50 installs
Not governed by Freshworks Freddy AI
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviews
Instantly answer your customer's queries with a personalized ChatGPT AI bot trained on your Freshdesk Help Center.
The ChatGPT AI integration with Freshdesk enables you to automate customer interactions and provide instant, personalized support, all within the Freshdesk platform. Here are the key features of integrating a ChatGPT AI with IntegrateCloud:
Automated responses: The ChatGPT AI can be configured to provide instant answers to common customer queries, such as FAQs, product information, or order status. This reduces the workload on your support team and improves response times.
Seamless handoff to agents: When a customer query requires human intervention or if the ChatGPT AI cannot address the issue effectively, it can seamlessly transfer the conversation to a live agent within Freshdesk. This ensures a smooth transition and prevents customers from having to repeat their concerns. This enables your support team to track and manage the issue effectively and provide timely resolution.
Knowledge base integration: You can integrate the ChatGPT AI with Freshdesk’s knowledge base to provide customers with self-help resources, such as articles or guides, directly within the ChatGPT AI conversation. This empowers customers to find answers themselves, reducing the need for agent intervention.
Real-time customer data: The ChatGPT AI integration with Freshdesk allows you to access customer data from Freshdesk within the ChatGPT AI conversation. This enables personalized responses and a better understanding of the customer’s history and previous interactions.
Reporting and analytics: The integration provides valuable insights into ChatGPT AI performance, customer satisfaction, and agent productivity. This data helps you optimize your ChatGPT AI strategy and improve the overall customer experience.
By integrating a ChatGPT AI with Freshdesk, you can automate customer interactions, improve response times, enhance self-service options, and provide a seamless customer support experience across channels.
Data Management and Storage
Please reach out to developer support for any info related to User Data Management
Not an Admin? Share this app with your admin to install it for you.
Version History
This is the first version. Release notes not yet available.
Build your own apps
Leverage our robust SDK, rich component libraries to build business apps backed by serverless capabilities on our developer platform. If you are not hands-on, we got you covered with our easy to use low code app builder.