Save time & improve customer satisfaction with AI! ChatGPT's integration with Freshdesk summarizes customer messages, analyses sentiment & recommends replies (multi-language) to your agents. You can also replace the default AI Prompt for Suggested Reply with anything you'd like. Unlike our other version ($5.99), you will also have access to the customer's language and sentiment in dedicated custom fields, so you can trigger workflows such as auto-routing (IF Language = FR, THEN...) or auto-escalation (IF Sentiment = Negative, THEN...). You can now set your own prompt to get any result you want. For example, you can try classifying tickets with the following: "Your job is to classify tickets. Reply with a list of one to three keywords that can help understand this ticket quickly.". Other potential use cases may include translation, tracking number extraction, and many more. The assistant is also fully multilingual **: all of the text is automatically translated in your agent's language, based on their browser default locale setting, while the suggested reply is generated from the customer's own language. This app does NOT require a ChatGPT premium subscription. Available AI models: text-davinci-003, gpt-3-5-turbo, gpt-3-5-turbo-instruct, gpt-4 (only available when you spent at least $0.5 in usage, see https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4) and fine-tuned. Effortlessly provide excellent customer service & boost your business growth for $14.99 per month! #ChatGPT #Freshdesk #CustomerService ------------------------------ Looking for custom AI models or ways to reduce your OpenAI bill? Contact us at support@canadesk.ca! ** Only supports English, French, Spanish, Italian, Portuguese, German, Danish, Dutch, Polish, Japanese, Korean, Chinese, Arabic, Russian, Swedish. Contact us to add your language.

1. Create your account with OpenAI (NOT ChatGPT) and add a payment method. 2. Make sure to check OpenAI pricing policy (https://openai.com/pricing) to forecast your usage billing. 3. During the app installation, provide your OpenAI API Key (https://platform.openai.com/account/api-keys) and Freshdesk API Key (https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key). We suggest you set all other fields to their recommended value. 4. For custom fields, navigate to Administration / Ticket Fields and add two fields of type "Text" with these names (must be EXACT): Language and Sentiment. They will then automatically be populated by the app after refreshing the page. 5. Visit https://zendeskchatgpt.xbpmn.com/ for more information or contact us at support@canadesk.ca. 6. For better results, try Fine-tuning OpenAI with your own data (https://platform.openai.com/finetune).