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CloudEagle

CloudEagle.ai is an AI-powered SaaS management and governance platform
Published by cloudeagle(about 13 days ago)
Version 1.0
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OverviewPrivacy & Security
CloudEagle.ai is an AI-powered SaaS management and governance platform that enables IT, Security, and Procurement teams to efficiently manage, govern, and optimize their entire SaaS stack from a single, intuitive platform. With 500+ direct connectors, it provides100% visibility into applications, feature-level usage, licenses, contracts, and spend. Using no-code, Slack-enabled workflows, teams can automate onboarding/offboarding, conduct app access reviews, harvest unused licenses, and ensure compliance. Procurement teams benefit from streamlined intake-to-renewal workflows and price benchmarking insights powered by CloudEagle’s proprietary AI database, SaaSMap for data-backed negotiations.

App Details

Categories
Security, Risk & Compliance

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
User Data related to Agent and User Information like provisioned date, last login information
What is the purpose of collecting/processing the data?
Our CloudEagle - Freshworks integration pulls in all Agent and Requesters from your freshworks organization and their usage information through last login. It highlights the inactive users in your freshworks organization and empowers you to discover low usage and save your unused licenses
Does your app store any End-User data?
Yes
What End-User data does your app store?
User Data related to Agent and User Information like provisioned date, last login information
Countries where data is stored
United States
What is the purpose of storing the data?
Our CloudEagle - Freshworks integration pulls in all Agent and Requesters from your freshworks organization and their usage information through last login. It highlights the inactive users in your freshworks organization and empowers you to discover low usage and save your unused licenses
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
Yes
What are the means of exporting this data?
The User data can be exported in the form of CSV file contatining details regarding the Agents and Requesters in Freshworks
What measures are put in place to export the data?
The User Data is only allowed to be exported by the Admin User. A Normal user not having access to the data is not allowed to export
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
The User data is encrypted through the AWS KMS Encryption
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
The User data is encrypted through the AWS KMS Encryption
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
No
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
30 Days

App Details

Categories
Security, Risk & Compliance

Developer Resources

Developer SupportWebsite
Please visit the vendor’s website for privacy policy and terms of use.

Marketplace Resources

Go to Developer Portal