Dimensions Connect provides an embedded Softphone client, allowing users to manage and streamline their communications – all from within the Freshdesk UI. Key Benefits: • Embedded Communications – Avoid context switching by having a softphone embedded within Freshdesk • Click-to-dial – Simplify call setup using Contact and Ticket dial links • Contact Matching – Auto identify contacts based on Caller ID to save time on calls • Notes – Call details and recording playback links get automatically added to Tickets • Call History – Simple visibility of previous calls and missed calls with easy redial. • Call Notifications – Bowser incoming call notifications with details on caller and support number called • Multi-Tab Support – View and control calls on any Freshdesk tab you have open • HD-Audio – Optional HD audio for crystal clear calls