Dimensions Connect
Verified by FreshworksDial numbers, view call history, match contacts, and create notes automatically — all from within Freshdesk.
Published by Dimensions Technologies(about 2 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Dimensions Connect provides an embedded Softphone client, allowing users to manage and streamline their communications – all from within the Freshdesk UI.
Key Benefits:
• Embedded Communications – Avoid context switching by having a softphone embedded within Freshdesk
• Click-to-dial – Simplify call setup using Contact and Ticket dial links
• Contact Matching – Auto identify contacts based on Caller ID to save time on calls
• Notes – Call details and recording playback links get automatically added to Tickets
• Call History – Simple visibility of previous calls and missed calls with easy redial.
• Call Notifications – Bowser incoming call notifications with details on caller and support number called
• Multi-Tab Support – View and control calls on any Freshdesk tab you have open
• HD-Audio – Optional HD audio for crystal clear calls
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Once installed, simply log in with your Dimensions user account or Google/Microsoft login
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
Yes
What End-User data does your app collect/process?
Users email is collected during login process
What is the purpose of collecting/processing the data?
To allow the user to log into the application.
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
All data in encrypted at rest in either Azure blob storage or Azure Comsos DB databases. https://learn.microsoft.com/en-us/azure/security/fundamentals/encryption-atrest
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
All data is transferred over HTTPS using TLS 1.2 as a minimum
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
Regular security scanning
Strong Authentication/Authorisation
Data encrypted at rest and in transit
Basic good development practices (input validation, unit testing, error handling/logging)
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
The application is a companion app for an analytics product, the customer data will persist in the analytics product until 90 days after they terminate their account
Does your app allow customers to request a custom End-User Data retention period?
No
Log in to install this app
Enter your Freshwork's product URL to proceed
https://
Proceed
Version History2.0 (May 2025)
Added Custom region option to Dimensions Connect for Freshdesk.
1.0 (July 2023)
No release notes found